Responsibilities:

• accepting and processing home appliance orders from our retail partners (B2B);
• direct contact with our partners via mail and/or phone;
• checking the ability to deliver, possibly offering alternative solutions and product advice;
• creation of offers in coordination with the sales force;
• clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
• capture home appliance returns based on defined policies;
• delivering input to continuous improvement and potential enhancements of processes and solutions;

Requirements:

• min. C1 level of German language and communicative level of English language;
• relevant work experience (about 2 years) in a customer care area;
• good MS-Office skills and already first experience and skills in SAP (nice to have);
• team player able to work in cross cultural team;
• proactive approach and improvement-focused attitude.