About this Customer Service Support Representative role at Taylor Corporation
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
Ready to reach your potential? It’s time to look at Taylor.
Your Opportunity: Taylor Print & Visual Impressions is seeking a Customer Service Support Representative to join the team in Fenton, MO! In this role, you will provide exceptional customer service by supporting customers throughout the order process, ensuring requests are completed accurately and efficiently, and partnering with internal teams to meet customer needs. This position is highly detail-oriented and includes significant data entry and administrative responsibilities. You'll also serve as the first point of contact for the facility, answering incoming calls, greeting visitors, and providing front desk support as needed.
Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Schedule:
- 1st shift; Monday – Friday, between the hours of 8:00am - 5:00pm. Occasional OT opportunities may be available on the weekend.
- Full-time, onsite at 1540 Fencorp Dr, Fenton, MO 63026.
Your Responsibilities:
- Deliver exceptional customer service through professional, proactive communication with internal and external partners.
- Manage customer relationships, expectations, escalations, and issue resolution through root cause analysis and timely follow-up.
- Coordinate projects, deliverables, workflows, and deadlines to ensure customer requirements are met.
- Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams to support customer needs.
- Review quotes, purchase orders, job documentation, communications, proofs, and reports for accuracy and consistency.
- Utilize business systems and tools to manage timelines, job requirements, and customer information.
- Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.
- Continuously develop professional skills and contribute to an enhanced customer experience.
You Must Have:
- High school diploma or equivalent.
- Strong customer service skills with the ability to understand customer needs and recommend appropriate solutions.
- Excellent communication and interpersonal skills, with the ability to professionally present and discuss products and services.
- Ability to manage customer orders, requests, and follow-up activities accurately and efficiently across multiple systems.
- Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while also collaborating effectively within a team.
- Experience navigating systems and following pricing guidelines, policies, and procedures.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Working knowledge of Adobe InDesign, Illustrator, and Mac operating systems.
- Strong computer skills and the ability to quickly learn new software and technology.
We Would Also Prefer:
- 3+ years of customer service, administrative support, or related experience.
- Experience in the print, marketing, promotional products, or related industry.
- Experience using Salesforce or other CRM platforms.
- Advanced computer skills and a demonstrated ability to learn and implement new technologies.
- Associate degree or equivalent combination of education and experience.
- Experience with Monarch ERP or similar enterprise resource planning systems.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
