Dormer Pramet is looking for a

Customer Service Representative (m/f/d)

Are you passionate about delivering outstanding customer experiences and building strong relationships? 

Dormer Pramet is looking for a proactive and customer‑focused Customer Service Representative to join our friendly, collaborative Customer Service Team. This role is based in Erlangen and primarily supports our customers and colleagues in Germany. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you. 

About the Role 

As a Customer Service Representative, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. 

In this role, you will: 

• Work closely with Sales Engineers and Account Managers to strengthen customer relationships. 

• Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms. 

• Prepare quotations in collaboration with our field sales teams and suppliers. 

• Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims. 

• Handle returns, claims, and escalations efficiently and in line with company procedures. 

• Maintain accurate and up‑to‑date customer records and databases. 

• Assist with procurement tasks, purchase orders, and supplier follow‑up. 

• Keep CRM and ERP data accurate and current. 

• Contribute to continuous improvement, internal controls, and sustainability initiatives. 

About You 

We’re looking for someone who is: 

• A confident communicator with a genuine passion for customer service 

• Proactive, organised, and able to manage multiple tasks at once 

• Calm under pressure and skilled at problem-solving 

• Detail-oriented with strong administrative accuracy 

• Fluency in both German and English is essential

• SAP, Office 365 and CRM knowledge

Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team. 

Why Dormer Pramet? 

Dormer Pramet is a leading global supplier of metal cutting tools and related services, part of Sandvik Group. The manufacturing industry has always been about working together. We exist to protect that legacy, leading the way with a globally connected network of manufacturers, partners and suppliers to deliver certainty at every turn.

We serve over 100 markets worldwide through our enhanced distribution network, ensuring greater reach and reliability. Whenever or wherever there’s a need for cutting tools, we’re there to deliver. For customers, and for the entire manufacturing community.  

Please note the role will be required to be fully on site in Erlangen office during your probationary period, with some hybrid working available thereafter. 

Hours of work are 8:00 am – 5 pm Monday - Fridays. 

This is an excellent opportunity for the right candidate to develop their career within a global organisation, with scope for growth and progression over time. 

How to Apply 

Interested in the challenge? Please click the ‘apply now’ button below or call us and talk to us to find out more.  

For further information visit our website:  www.dormerpramet.com. 

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you may receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.