About this Customer Service Representative II - Master Data, Address Book role at Thermo Fisher Scientific
Work Schedule
Second Shift (Afternoons)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.
Key Responsibilities:
Create and follow up accounts and modifies as necessary
Demonstrate attention to detail with accurate data entry; understand that values entered have a direct impact on delivery and invoicing
Leverage required computer systems to maintain quality customer data
Maintain daily customer service reports
Assess individual customer requirements and direct activities to appropriate departments as needed to ensure accurate quotes and lead times
Adhere to SOP’s, SLA’s and departmental training guideline
Work on assignments/projects as part of a team
May be required to perform other related duties as required and/or assigned
Skills:
Display attention to detail and accuracy in the workplace
Must have the ability to identify and solve problems and to multitask under deadlines
Strong written and verbal communication skills
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
Good organizational skills and the ability to prioritize effectively
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Competent Microsoft Office user
Experience:
Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
Experience with Oracle or SAP preferred but not essential
Education:
Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
