About this Customer Service Representative I role at The City of Fort Worth
Pay Range: $18.00 - $21.76/hr.
Job Posting Closing on: Sunday, November 8, 2026 📅
This posting is intended to fill the full-time Customer Service Representative I positions at each of the following Library locations.
- East Berry Library (1 position)-4300 E. Berry St., Fort Worth, TX 76105
- Ella Mae Shamblee Library (1 position)-1062 Evans Ave., Fort Worth, TX 76104
- Golden Triangle (1 position)-4264 Golden Triangle Blvd., Fort Worth, TX 76244
- Northwest Library (1 position)-6228 Crystal Lake Dr., Fort Worth, TX 76179
- Southwest Regional Library (1 position)-4001 Library Lane, Fort Worth, TX 76109
- Summerglen Library (2 positions)- 4205 Basswood Blvd., Fort Worth, TX 76137
Workdays & Hours: The schedule for each location is below; some evening/weekend work required.
East Berry Library Ella Mae Shamblee Library
Saturday: 9:15AM-6:15PM Monday: 11:15AM-8:15PM
Tuesday: 9:15AM-6:15PM Tuesday: 11:15AM-8:15PM
Wednesday: 11:15AM-8:15PM Wednesday: 9:15AM-6:15PM
Thursday: 11:15AM-8:15PM Thursday: 9:15AM-6:15PM
Friday: 9:15AM-6:15PM Friday: 9:15AM-6:15PM
Golden Triangle Library Northwest Library
Saturday: 9:15AM-6:15PM Monday: 11:15AM-8:15AM
Tuesday: 9:15AM-6:15PM Tuesday: 11:15AM-8:15PM
Wednesday: 11:15AM-8:15PM Wednesday: 9:15AM-6:15PM
Thursday: 11:15AM-8:15PM Thursday: 9:15AM-6:15PM
Friday: 9:15AM-6:15PM Friday: 9:15AM-6:15PM
Southwest Regional Library Summerglen Library
Sunday: 11:15AM-6:15PM Saturday: 9:15AM-6:15PM
Monday: 11:15AM-8:15PM Tuesday: 9:15AM-6:15PM
Tuesday: 11:15AM-8:15PM Wednesday: 11:15AM-8:15PM
Wednesday: 9:15AM-6:15PM Thursday: 11:15AM-8:15PM
Thursday: 9:15AM-6:15PM Friday: 9:15PM-6:15PM
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆
The Fort Worth Public Library is hiring a full-time Customer Service Representative I to provide great customer service at the East Berry, Ella Mae Shamblee, Golden Triangle, Northwest, Southwest Regional and Summerglen Library.
The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.
Minimum Qualifications:
- High school diploma/GED
- No previous experience required
- Must pass physical
Preferred Qualifications:
- At least two (2) years of customer service experience
- Ability to communicate with customers in Spanish
- Ability to work a flexible schedule that includes evenings and weekends
- Ability to work at/travel to various locations
The Customer Service Representative’s job responsibilities include:
- Providing friendly, efficient, and professional service to customers
- Checking library materials in and out; Issuing library cards
- Conducting customer payment transactions and operating a cash register
- Answering customer questions about library policies, procedures and accounts
- Answering basic reference, reader’s advisory and general usage questions
- Assist with library programs and outreach as needed
Working Conditions and Physical Demands
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth. 🌟
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
