About this Customer Service Representative I role at Copeland
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:
Manage and resolve customer issues
Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
Checks and analyzes pricing discrepancy, plant capacity for ATP, credit status and coordinates with customer, sales representative and materials department to ensure correct order.
Updates existing orders in case of changes and coordinates with other parties involved.
Ensure accuracy of orders and shipment information in the Oracle systems
Coordinates and communicates with multiple departments to expedite and deliver critical and past due orders.
Monitor shipments to meet monthly demand targets and customer on-time delivery
Provides shipment confirmation, generates shipment list and open order report.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered
Strong communication skills
Strong computer skills – Microsoft Office including email, Excel and Word
Strong problem-solving and teamwork skills
Must be able to interface with all levels of management both internal and with external customers
Ability to travel up to 5% of the time
Legal Authorization to work in the United States – Sponsorship will not be provided for this role
PREFERRED EDUCATION, EXPERIENCE
Oracle experience
Customer service experience in a manufacturing environment
#LIVD2
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]
