About this Customer Service Representative (Fife, WA) role at Waste Connections
Murrey’s Disposal, a Waste Connections company, is hiring a dependable, customer‑focused Customer Service Representative (CSR) in Fife, WA. If you enjoy working with systems, staying focused in a fast‑paced environment, and improving performance over time while supporting a team—this role is a great fit.
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Starting Pay: $19.00–$22.50 per hour (DOE) with regular wage increases
Environment: Office‑based, stable, and team‑oriented with long‑term career growth
At Waste Connections, we value people who show up, work safely, treat others with respect, and take pride in doing the job right. We know great employees come from many different backgrounds and experiences. If your skills are transferable—even if your path is non‑traditional—we encourage you to apply.
What You’ll Do (Day‑to‑Day Responsibilities)
Support customers by phone and in person to set up, modify, or discontinue service
Navigate multiple systems to enter and update customer information accurately
Resolve issues by collaborating with internal departments (service, dispatch, billing)
Process account actions: contracts, charges, deposits, address changes, discontinuance orders
Promote goodwill through professional, respectful communication that builds long‑term relationships
Meet productivity and quality goals in a structured, high‑call‑volume setting
Educate customers on available or additional services when appropriate
Cover reception or front desk as needed to support the team
What Success Looks Like (Signals That You’ll Thrive Here)
You’re comfortable working on a computer most of the day using a keyboard, mouse, and headset
You can stay focused during repetitive or back‑to‑back tasks without sacrificing accuracy
You like tracking personal performance, hitting daily goals, and improving consistently
You communicate clearly, multitask across several windows, and keep calm under pressure
You work well in a close‑knit team, sharing information and supporting others when it’s busy
This role may be a great fit for people with experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fast‑paced digital environments where attention, systems navigation, and customer communication are essential.
Work Environment & Physical Expectations
Office setting with individual workstation, computer, telephone, and headset
Call areas can be active and occasionally noisy; some calls may be monitored for quality and training
Requires extended periods of sitting, typing, and screen time
Tasks are often repetitive and require consistent attention to detail
Minimum Qualifications
High school diploma or equivalent preferred
Two (2) years of customer service experience or transferable experience from a customer‑facing role
Comfortable with MS Word, Excel, email, and navigating internal systems
Strong typing (including 10‑key), organization, and documentation skills
Clear communication, problem‑solving, and team collaboration abilities
Why Waste Connections & Murrey’s Disposal
Competitive wages with regular increases
Comprehensive benefits package
Stable, essential service industry with year‑round work
Decentralized, team‑oriented culture focused on safety, respect, and accountability
Growth and advancement opportunities across the Waste Connections network
To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions.
We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."
A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits
Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
