About this Customer Service Representative role at Waste Connections
Why Choose Us:
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
What We Need From You:
2 years of high-volume Customer Service experience
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills
What You’ll Get From Us:
Competitive Wages: $50k annually depending on experience and qualifications
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
