• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions

• Outstanding telephone skills; polite, friendly manner working with students

• Proficient in computer literacy and knowledgeable of Microsoft Office

• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action

• Customer Service Experience.

• Excellent analytical, communication and writing skills.

• Ability to work flexible schedule.

• Will require occasional weekend work

• Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities:

• Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;

• Problem solve and resolve issues

• Resolve issues