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About this Customer Service Representative role at Johnson Brothers

Johnson Brothers · Onsite · Houston, TX
Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Shift: Monday through Friday, 7:30 am - 4:00 pm

Pay: $23/hour


  • Remote deposit of daily checks collected from route drivers as well as sale rep check collection
    • Posting of customer checks within our application system
    • Filing of deposited and following the companies established document storage policies
  • Support customer service functions including but not limited to:
    • Answering the customer service phone line to support the commercial team as well as direct customers
    • Monitor and respond to the general email inbox
    • General order entry and modification
    • Processing approved discounts
    • Customer credit memo support following a verification process 
    • Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
  • Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups. 
  • Provide general office support such as supply orders, meeting and event setup and preparation support. 
  • Other administrative and support functions as assigned. 

Job Requirements:

  • 2 year Business related degree (preferred).
  • Excellent written and verbal communication skills with professional telephone etiquette
  • Resolution driven and customer service oriented
  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.
  • Detail oriented with strong organization skills.
  • Solid computer skills including: MS Office (Excel, Word and Outlook).
  • Perform wide variety of administrative duties as assigned


Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub-Type:

Regular

Time Type:

Full time
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How this Customer Support salary compares

This role pays $47,840/yr — above the typical range for Customer Support roles.

$32,406 median $41,142 $54,080

Typical range $37,440–$46,800/yr, from 1,966 comparable Customer Support listings on JobsRadar (pay annualized to USD). See Customer Support salary insights →

About Johnson Brothers

Johnson Brothers is a single-family owned wine, beer, and spirits distributor, led by Michael and Todd Johnson. Founded in 1953 by their father, Lynn Johnson, the company has grown into one of the largest wholesale distribution companies in the United States, operating across 20 states. Johnson Brothers partners with top-tier suppliers to deliver a world-class portfolio and exceptional customer service. The company remains rooted in its founding values of integrity, innovation, and excellence. For the third year in a row, Newsweek has named Johnson Brothers one of America’s Most Trustworthy Companies for 2025. Learn more at johnsonbrothers.com | LinkedIn | Instagram .

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