About this Customer Service Representative role at CGS Nexus
CGS Nexus · Remote · Remote
Full-Time REMOTE Position
Preferred locations: Texas, Georgia, Tennessee and North Carolina.
Job Description:
- Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
- Create service tickets and route them to various service agencies
- Act as liaison between clients and field technicians
- Respond service order requests via phone and email
- Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
- Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.
Qualifications:
- Dispatch and/or Call Center experience, preferred
- Must be able to communicate clearly and professionally, both verbally and in writing
- Must have working knowledge of computers
- Must be able to prioritize and communicate priorities effectively
- Ability to handle multiple projects simultaneously and autonomously
- Must be flexible to adjust to changes within the Company, either of procedural or organizational nature
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.
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