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About this Customer Service & Operations Agent role at FedEx Express

FedEx Express · Onsite · FTN-EMEIA/CZE/PRG/PRG/Prague

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

Location:

FTN-EMEIA/CZE/PRG/PRG/Prague

Job Description:

TASKS & RESPONSIBILITIES

- Booking of shipments, transport processing as well as coordination of handling partners at the seaports
-  Assists in tracing and following up cargo to airport to ensure prompt delivery of freight. 
-  Distributes documents to appropriate parties in a timely manner to ensure smooth flow of export cargo
-  Informs customers of shipment arrival and arrange release and/or delivery
-  Keep track of inbound and out bound shipments and update shipment details in system
- Handle customer inquiries
- Filing of import and export document
-  Contact with our customers, ensuring optimal support and implementing alternative solutions in case of unexpected problems
- Price negotiations with shipping companies, carriers and other service providers
- Other duties as assigned to the position.

REQUIREMENTS:

Academic:
- None/ Completed training as a freight forwarding merchant

Experience & knowledge: 
-  1 - 3 years’ experience
- Good English skills
- Mastery of road freight regulations/procedures
- Very good knowledge of MS-Office

Skills:
- Strong communication skills
- Confident appearance
- Ability to work in a team
- Willingness to work
- Flexibility

Scheduled Weekly Hours:

40

Work Shift:

Posting Close Date:

30-dec.-2026
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About FedEx Express

FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to

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