About this Customer Quality Specialist role at Essity
Customer Quality Specialist
Make quality meaningful for customers and consumers. Do you enjoy turning technical challenges into practical solutions? Are you ready to collaborate across teams and drive continuous improvement? Join Essity and help us deliver products people can trust every day.
About the Role
As a Customer Quality Specialist, you will be the key connection between our customers, the market, and Essity's Quality and Manufacturing teams for the Consumer Tissue category across Iberia.
Based at our Valls-Puigpelat manufacturing site, you will manage quality topics across our portfolio, covering both Essity brands and Retailer Brands. You will investigate quality issues, participate in product validations and translate technical findings into clear, customer-focused solutions.
This is a collaborative role where you will work closely with Manufacturing, Quality, Product Development, Sales and Marketing teams.
What You Will Do
- Quality Incident Management: Coordinate consumer and customer complaints from initial investigation through to root cause identification, corrective actions and final resolution.
- Technical Investigations: Partner with manufacturing sites to investigate quality issues, understand production processes and prepare clear Root Cause Analysis reports.
- Customer Communication: Translate technical findings into clear, comprehensive reports, ensuring customers receive transparent updates throughout the investigation process.
- Product Validation: Participate actively in product validation to ensure products meet defined specifications and customer and consumer expectations.
- Quality Data & Documentation: Prepare and maintain product data sheets, complaint statistics and relevant quality documentation in line with business and customer requirements.
- Continuous Improvement: Coordinate improvement initiatives across Essity manufacturing sites and lead regular quality working groups to share learnings and strengthen product performance.
- Product Performance: Maintain and analyse data on product performance, assortments and competitor products to help identify trends and opportunities for improvement.
Who You Are
- You have a university degree in Chemical Engineering, Chemistry, Engineering or another relevant technical discipline. Equivalent profiles with strong quality or manufacturing experience and the ability to learn quickly are also welcomed.
- You bring around three or more years of experience in quality, manufacturing processes or quality investigations. Experience within the paper industry, particularly converting or paper machine operations, would be an advantage.
- You understand manufacturing processes, quality controls and problem-solving methodologies and are comfortable using Microsoft Office and Excel to organise and analyse information.
- You combine a strong customer focus with problem-solving, communication and collaboration skills. You are proactive, comfortable working independently and able to build effective relationships across manufacturing and cross-functional teams.
- You are fluent in English, enabling you to communicate effectively in an international working environment.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
