Jobs › Companies › Novartis › Customer Excellence Associate

About this Customer Excellence Associate role at Novartis

Novartis · Onsite · Kyiv

Job Description Summary

-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.
-Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.
-Works in collaboration with brand teams, technical teams and all functions to maximize value.
-Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects.
-Provide analytics support to Novartis internal customers


 

Job Description

Major accountabilities: 

  • Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.
  • Proactively assist the Business to identify upcoming conflicts and resource gaps.
  • Serve as interface with the global and local Brand teams on Project Planning and delivery management.
  • Leads and delivers projects for Regional and global teams, ensuring adherence to timelines and quality objectives.
  • Ensures delivery of efficient and high-quality deliverables.
  • Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.
  • Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
  • Distribution of marketing samples (where applicable)

Key performance indicators:

  • Quality and accuracy of forecast assumptions
  • Good customer satisfaction scores
  • Ability to manage multiple stakeholders / projects


 

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model
Ready to apply to Novartis?
Apply to Novartis

About Novartis

Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams.

See all jobs at Novartis →

Similar jobs

Sign up for suggestions tailored to the jobs you open and the searches you save.

More jobs at Novartis

See all jobs at Novartis →

Apply now
🤖

Whoa — hold up

JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Get an edge on your job hunt.

Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

Join the channel — it's free