WHO ARE WE?

 We are the Wellbeing Collective, an exciting new Global Business Unit within Unilever built with a start-up mindset. In North America these include OLLY, Liquid I.V., SmartyPants, Welly, Onnit and Nutrafol. Each of these companies has a fantastic variety of benefit-led products, with strong innovation and growth potential. Our mission, with our science-backed and disruptive portfolio, is to improve the health and wellbeing of millions of consumers and become a leading Health and Wellness organization.

As part of the Wellbeing Collective (WBC), we have one customer facing account team across OLLY, ONNIT, SmartyPants and Welly. Each of these companies has a fantastic variety of benefit-led products, with strong innovation and growth potential. Being part of the WBC offers the opportunity to represent more brands, and provide one voice to our customers, while also developing best in class capabilities. This is a remarkable group of people who have come together to work across several of the different operating companies.

THE ROLE: CUSTOMER BUSINESS ASSOCIATE - GROCERY

The Customer Business Associate, Grocery is an entry-level sales and customer-development role supporting growth across the Conventional Grocery channel. This role combines customer engagement, broker partnership, sales analysis, business planning, and execution. The Associate will support several Wellbeing Collective brands, including OLLY, SmartyPants, Welly, and Onnit, while developing the skills required to progress into future customer-management roles. The Associate will initially work with guidance from Grocery sales leadership and will earn increasing ownership as capabilities develop. Over time, the Associate will become the day-to-day point of contact for an assigned portfolio of regional grocery customers and broker partners. This role is well suited for someone who is analytical, organized, curious, commercially minded, and eager to build a career in Consumer Packaged Goods sales.

KEY RESPONSIBILITIES

Customer and Broker Partnership

• Support sales activity for an assigned portfolio of regional Grocery customers.
• Build productive working relationships with retailer contacts, procurement partners, brokers, distributors, and internal stakeholders.
• Participate in customer meetings, broker business reviews, line reviews, and planning sessions.
• Coordinate regular broker connections covering business performance, distribution opportunities, innovation, promotions, inventory, and customer needs.
• Provide brokers with clear priorities, deadlines, materials, and follow-up expectations.
• Escalate customer risks, execution gaps, and emerging opportunities to Grocery sales leadership.
• Progress toward serving as the primary day-to-day contact for assigned customers and brokers.
• The Grocery team’s established broker model calls for regular business reviews, proactive opportunity communication, data-based recommendations, and clear shared ownership between WBC Sales and broker partners.

Sales Analytics and Insights

• Analyze customer POS, syndicated, shipment, distribution, assortment, and promotional data.
• Identify distribution gaps, assortment opportunities, competitive threats, and potential sources of growth.
• Translate information into clear insights and recommended actions.
• Monitor customer and category performance across relevant time periods.
• Maintain recurring performance reports, dashboards, account trackers, and opportunity files.
• Develop customer-specific selling stories using retailer, shopper, category, and brand data.
• Partner with Category Development and Sales Strategy to strengthen recommendations and customer presentations.

Customer Meetings and Line Reviews

• Support the end-to-end preparation of customer meetings and category reviews.
• Gather retailer requirements, timelines, category information, promotional expectations, samples, item documentation, and relevant customer insights.
• Help build presentations for line reviews, business reviews, innovation meetings, and customer planning sessions.
• Coordinate input from Sales, Category Development, Sales Strategy, Marketing, Supply Chain, Finance, and broker partners.
• Contribute fact-based assortment, distribution, innovation, and promotional recommendations.
• Track decisions, action items, owners, and deadlines following customer meetings.
• Develop toward independently leading reviews and recurring business meetings for assigned regional customers.
• The Grocery line-review process requires early planning, fact-based recommendations, internal alignment, collaborative preparation with brokers, and disciplined post-meeting follow-through.

Planning, Forecasting, and Execution

• Support annual customer planning, forecasting, promotional planning, and risks-and-opportunities management.
• Maintain customer assumptions, store counts, velocities, item plans, and promotional activity in applicable planning systems.
• Monitor forecast changes, orders, inventory constraints, and potential customer impacts.
• Track innovation from initial sell-in through item setup, launch, distribution, and post-launch performance.
• Coordinate item setup information, customer forms, product assets, samples, and launch documentation.
• Support promotional execution, including timing, pricing, funding, retailer requirements, and post-event analysis.
• Help ensure approved plans are executed accurately and on time.
• Identify process gaps and recommend practical improvements to strengthen execution and reduce rework.
• The prior Grocery Sales Associate onboarding plan moved the role from learning reporting, forecasting, and line-review processes to leading customer and broker communication and ultimately owning assigned accounts.

Cross-Functional Collaboration

• Work closely with Sales, Category Development, Sales Strategy, Brand, Marketing, Supply Chain, Finance, Customer Service, and broker partners.
• Clearly communicate customer needs, business risks, deadlines, and requested decisions.
• Organize work across multiple customers, brands, and concurrent priorities.
• Contribute to team projects, sales tools, process documentation, and standard operating procedures.
• Share customer and marketplace learnings that may benefit the broader Grocery organization.
• Bring forward solutions rather than only identifying problems.

Culture and Development

• Demonstrate the team values: Be Yourself, Be Disruptive, Be Passionate, and Be Supportive.
• Seek feedback and apply learning quickly.
• Take increasing ownership as knowledge and capability develop.
• Build proficiency in Grocery sales fundamentals, including customer management, broker leadership, syndicated data, forecasting, promotions, financial discipline, and category selling.
• Contribute to a collaborative, accountable, and inclusive team environment.
• Approach the role with curiosity, adaptability, sound judgment, and a strong willingness to learn.

What Success Looks Like

• Success in this role will be demonstrated through:
• Accurate and timely reporting, planning, and customer materials.
• Actionable insights that help improve customer and brand performance.
• Strong, dependable relationships with assigned brokers and customers.
• Effective coordination of line reviews, launches, promotions, and business priorities.
• Consistent follow-through on actions, owners, and deadlines.
• Increasing independence and ownership of assigned regional customers.
• Clear communication of opportunities, risks, and support needs.
• Readiness to progress into expanded customer-business responsibility.

CAPABILITIES + SKILLS REQUIRED

• Bachelor’s degree or equivalent relevant experience preferred.
• Approximately 0–3 years of experience in sales, retail, customer service, analytics, marketing, or a related field.
• Interest in Consumer Packaged Goods, health and wellness, retail, or customer development.
• Strong analytical skills and the ability to turn data into a clear recommendation.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Ability to work collaboratively across functions and with external partners.
• Results-oriented, adaptable, curious, and eager to learn.
• The internal job-level framework describes Associate roles as generally having 0–3+ years of applicable experience, executing with direct supervision, collaborating on prioritization with a manager, and identifying and articulating problems.

Preferred 

• Experience in CPG, Grocery, retail sales, brokerage, category management, or customer analytics.
• Familiarity with syndicated or retailer data, such as Circana/IRI, Nielsen, Numerator, retailer POS, or comparable tools.
• Exposure to trade-promotion, forecasting, CRM, or customer-planning systems.
• Experience preparing presentations or recommendations for customers or senior stakeholders.
• Experience coordinating work with brokers, distributors, vendors, or other external partners.
• Interest in vitamins, supplements, OTC, first aid, or the broader health-and-wellness market.

WHAT TO EXPECT DURING THE INTERVIEW PROCESS 

• Initial video screen with a member of our Talent team 
• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other team members
• Round 2: 2-3 conversations with team or cross-functional partners 
• Final Round: Homework* 

*Our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as possible so that we can evaluate and provide other options that work for your needs 

THE DETAILS 

LOCATION: Remote, USA 

 HOURS: Full time, exempt (salaried) 

MANAGER: Director of Sales, Grocery

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. 

The base pay range for this position is $60,000-$75,000. For this remote role, compensation is determined based on geographic location and experience, and the final offer will reflect these factors within the posted range.

WHAT WE OFFER:  

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team 
• We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• 100% Paid parental leave, Fertility + Adoption Benefits 
• Annual Bonus 
• 401(k) plan with Employer Match
• Hybrid Work + Wellness + Cell Phone Stipends  
• Free product  
• And much more!