Position Overview

The Customer Adoption Specialist for Industrialized Construction ensures a high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk’s Informed Design workflows through virtual, in-person, and on-demand content and interactions with the Adoption Team.

As a Customer Adoption Specialist, you will help ensure the success of our customers’ ability to adopt new industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk’s solution and lead the early stages of customer adoption activities, including lead qualification, discovery and demo sessions, and industry event support.

You will also oversee the content development practice for customers and partners, design integrated, omni-channel, audience-centric content plans, complete tasks to improve content, and collaborate across teams to improve content experiences that drive customer adoption and success.

Responsibilities

• Connect and engage with Industrialized Construction customers to drive adoption of new technology and Informed Design workflows, both virtually and in person
• Assist the Customer Adoption Specialists in rolling out new Informed Design technology to customers, our partner network, and teams internally across Autodesk
• Communicate industrialized construction solutions to customers at different leadership levels, including delivering product demos and overviews to executives, design leaders, and end users
• Help qualify new leads and opportunities for the Customer Adoption Specialists
• Attend and support industry events worldwide, partnering with cross-functional team members
• Use social media networks and public forums to build your personal and Autodesk brands, establish credibility, and promote solutions
• Create, edit, and direct new public-facing content and content improvements to increase consumption and findability of Informed Design support and learning content across digital channels
• Ensure the right content is available to users at the right time by anticipating customer demand, reducing duplication of effort, and encouraging content reuse

Minimum Qualifications

• Experience building rules-based models using Inventor and iLogic
• 5+ years of industry experience in manufacturing
• Experience training others on software workflows
• Experience presenting to groups, executives, or other leaders
• Ability to travel domestically and internationally up to 30%

The Ideal Candidate

• Knowledge of the built asset lifecycle, including Revit and BIM tools
• Industry experience in Architecture, Engineering, or Construction
• Experience establishing communication and engagement with prospects
• Experience speaking to both internal and external audiences
• An analytical, solution-focused, and practical approach, with the ability to consider goals and stakeholder priorities to achieve the right outcomes for customers
• A problem solver with a strong desire to deliver the best possible experience for customers
• A concise writer, editor, and content producer who is comfortable using design tools to transform complex information into engaging customer experiences
• Experience in Customer Success, Technical Adoption, or Account Management is beneficial
• French or Spanish language proficiency is beneficial

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.