Job Summary

We are seeking a Technical Support Engineer to provide expert technical support for digital control and building automation systems. The role involves troubleshooting complex technical issues, delivering effective solutions, documenting support activities, and escalating critical issues when required. The successful candidate will work closely with customers to resolve inquiries, ensure system performance, and maintain high levels of customer satisfaction.

Key Responsibilities

• Provide technical support and troubleshooting for digital control and building automation systems.
• Diagnose, resolve, and document technical issues in a timely and professional manner.
• Deliver effective solutions for diverse technical problems related to system applications, controls, and automation technologies.
• Escalate complex or unresolved issues to higher-level technical teams as necessary.
• Manage customer complaints, inquiries, and service requests while ensuring a positive customer experience.
• Support system commissioning, configuration, and maintenance activities when required.
• Collaborate with internal teams to identify root causes and implement corrective actions.
• Maintain accurate records of support cases, resolutions, and technical documentation.
• Ensure compliance with company standards, quality requirements, and safety practices.

Required Qualifications

• Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Automation, Mechanical) or an equivalent combination of education and experience.
• Minimum 3 years of experience in technical support, building automation systems (BAS), HVAC controls, or digital control systems.
• Strong understanding of building automation, HVAC controls, and control system architectures.
• Knowledge of communication protocols such as BACnet, Modbus, or LonWorks is preferred.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with Building Management Systems (BMS) and Energy Management Systems (EMS).
• Familiarity with field devices, sensors, controllers, and automation software.
• Ability to analyze technical data and recommend practical solutions.
• Strong documentation and reporting skills.

Experience

• 3+ years of relevant experience in technical support, building automation, digital controls, or related engineering environments.