Jobs Companies Brink's CS Supervisor

About this CS Supervisor role at Brink's

Brink's · Onsite · Jakarta
This job posting is in Indonesian.
  • Mengawasi operasional tim Customer Service pada layanan cash management
  • Memastikan seluruh proses layanan cash handling berjalan sesuai SOP
  • Menangani eskalasi keluhan pelanggan terkait cash management
  • Memastikan akurasi data transaksi, rekonsiliasi, dan laporan kas
  • Monitoring proses cash in, cash out, dan settlement harian
  • Koordinasi dengan tim operasional, cabang, dan pihak terkait (bank/klien)
  • Memastikan SLA layanan pelanggan terpenuhi
  • Melakukan review dan validasi laporan harian/mingguan/bulanan
  • Memberikan arahan, coaching, dan evaluasi kinerja tim CS
  • Mengidentifikasi dan menyelesaikan potensi risiko operasional cash
  • Memastikan keamanan dan kepatuhan dalam proses pengelolaan uang tunai
  • Membuat laporan performa layanan dan issue operasional kepada manajemen.
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About Brink's

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continu

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