Introduction

ASML Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS DUV pre-installation and mechanical installation, responsible for providing installation support to customers and service engineers within the Customer Support organization. The DUV UIR PIMI coordinator ensures the install preparation in the customer’s fab.

Job Mission

The DUV UIR PIMI coordinator ensures that the customer’s fab is prepared to execute complex installations. The DUV PIMI coordinator directly reports to the CS DUV install manager.

Job Description

·    Based on the daily plan of DUV pre-install and mechanical installation, ensure the required tools and materials are available at the right time and in the right place

·    Coordinate pre-installation at the customer fab, 5D modeling discussion, system layout, utility hook-up discussion with all stakeholders, pre-install audit, and manage 3rd party MI team

·    Be fully aware of PIM and IRM, and deliver them to all stakeholders, including the customer

·    Create a pre-installation and mechanical installation master plan and align the schedule with all stakeholders

·    Provide progress reporting as well as feedback

·    Answer customer questions and assist customers in a professional manner

·    Closely cooperate and communicate with VHN team

·    Ensure timely issue escalation and resolution in the appropriate way

Education

Bachelor’s degree with an engineering background (Industrial Engineering, Mechatronics, Mechanical Engineering, Electronics, Electrical Engineering, (Applied) Physics, or comparable)

Experience

·       Prefer 3-5 years of ASML DUV systems experience as an engineer

·       Knowledge of business complexity, customer support/engineering and/or relevant industry

·       Strong interpersonal and communication skills, with the ability to communicate effectively with stakeholders (customers, colleagues, 3rd parties, etc.)

Personal Skills

·    Able to work in a very dynamic and fast-paced environment

·    Open to cultural differences and able to work with sites of different cultures and ways of working

·    Motivated, proactive, self-driven, and flexible

·    Good verbal and written communication skills in English

·    Great coordination skills

·    Independent, proactive, sense of responsibility, team player, good communication skills, customer-oriented (both internal and external), stress resistance and flexibility

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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