About this Credit Specialist role at Les Schwab
Job Description:
POSITION SUMMARY: This position has lower level responsibility for reviewing and providing direct support to Tire Centers and customers, assisting the Tire Centers with AR account maintenance and procedures, and providing customer service support for AR account management and credit reporting issues. It also assists customers and stores with online and telephone payments.
PRIMARY RESPONSIBILITIES:
40%
Support the tire centers with account setup and account maintenance questions
Review and approve store requests for posting credits to an account to ensure they are within our credit policy guidelines
Assist stores with account transfers and proper invoice coding
Provide commercial credit reports to the tire centers and occasionally retail credit reports
50%
Provide telephone assistance to Les Schwab credit customers for online and telephone bill pay and post payments for customers through our online payment solution
Provide technical support to customers who need assistance with our online payment solution
10%
Review and respond to customer credit reporting disputes
MINIMUM REQUIREMENTS:
Educational/Experience Requirements:
A high school diploma, GED, or equivalent, and some college preferred
Primary Skills and Tools:
Advanced PC skills, including Excel and Google Suite
General Knowledge and Abilities:
Adaptability: Must possess the time management and organizational skills necessary to work quickly and effectively under pressure, with the flexibility to perform in an ever-changing work environment. Concentrate on several areas of work at one time. Open to learning from mistakes and changing behavior to learn and adapt quickly
Analytical Skills: Detailed-oriented with strong organizational skills. Strong analytical and decision-making skills with a proven ability to manage diverse work assignments. Ability to collect data, analyze, and develop conclusions
Communication: Ability to communicate information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances and understandable to broad audiences; ability to draft, proofread, and send written communications effectively; ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions
Service Excellence: Anticipate and understand stakeholders' needs, identify suitable solutions, and consistently deliver on those expectations. Demonstrates honesty, integrity, and respect
Teamwork: Must work effectively independently and as a member of a team. Self-motivated and success-oriented. Ability to establish and maintain collaborative working relationships
Physical Requirements:
This is primarily a desk position, regularly required to sit and occasionally to stand and walk
Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment and the ability to reach with hands and arms
The position requires lifting no more than 20 pounds
Specific vision abilities required by this job include close visual acuity and the ability to adjust focus
Requires the ability to communicate verbally and exchange information over the phone and in person
Work Environment:
Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions
BENEFITS:
Quarterly profit-sharing bonus
Medical, dental, vision, and life insurance
Company-funded retirement plan - no cost to employee
Paid holidays
Paid time off
Tuition Assistance
Employee discount
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.
