This position is part of a team whose primary purpose is to complete independent, objective Quality Assurance reviews of mortgage and loan credit transactions and provide reasonable assurance that all of Manulife Bank's credit risk policies, procedures and regulatory guidelines are being adhered to.

Responsible for the annual review of a portfolio of Specialized Lending loans through the gathering and evaluation of insurance & Bank documentation, ensuring compliance to company policies, standards & procedures and adherence to all financial industry regulations.

Position Responsibilities:

• Review of  loans using an established review methodology, assist in identifying actual and potential loan issues at the earliest possible time; loans that are not compliant are highlighted and actioned in accordance with file escalation processes.

• Request (and follow-up as needed), review, & evaluate documentation provided by the advisor and/or client required to complete Level 1 or Level 2 annual reviews; ensuring loan reviews are conducted in a timely, efficient and professional manner.

• Track, document, and update all assigned reviews, completed reviews, & in process reviews, with monthly completion targets for both Quick and Full annual reviews.

• Other activities include completion of loan withdrawal requests, updates/requests to Credit Risk Management, and completion of other customer enquiries in a timely manner.

• Build and maintain professional relationships and work collaboratively with all lines of business within the Bank, including Account Management, Sales, Account Support, and Credit Risk Management.

Required Qualifications:

• 5 years of experience in underwriting/loan review/credit review of Personal and/or Commercial loan products.

• Firm grasp of lending credit principles and ability to comprehend insurance policy documents; experience with financial statement analysis is an asset.

• Strong communication skills, including the ability to convey complex ideas clearly and concisely.

• Demonstrated ability to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy.

• Exceptional interpersonal skills, with the confidence, credibility, and ability to work effectively within the organization.

• High level of professionalism, self-motivation and sense of urgency with the ability to work successfully with minimal supervision.

• Demonstrated ability to use MS Office (MS Word and Excel and internet-based communication mediums) – knowledge of Manulife Bank systems is an asset.

• Exemplary proficiency (spoken and written) in English (with French bilingualism being an asset for this role).

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.