Position Summary

The Coordinator, Outbound Sales, provides administrative and operational coordination support to the Outbound Sales function, ensuring effective communication and collaboration with internal teams and stakeholders. The role coordinates the day-to-day operations of the team by maintaining schedules, records and reports, supporting sales administration, general enquiries and the execution of Outbound Sales activities.

PRIMARY RESPONSIBILITIES:

• Provide day-to-day administrative and operational coordination support to the Outbound Sales team to ensure smooth and efficient operations.
• Support the execution of promotions, events, campaigns and offers applicable to Outbound Sales by maintaining relevant patron/member lists, trackers and operational information.
• Communicate directly with Outbound Sales guests and members, including confirming arrivals, extending invitations to approved events or promotions, and providing relevant information and follow-up.
• Coordinate Hotel reservations and other applicable guest arrangements arising from Outbound Sales activities, liaising with the relevant departments to ensure timely completion.
• Coordinate with relevant Hotel departments, including Revenue, Reservations, Front Office, and Concierge, to support guest arrangements, promotional offers, sales activities, and other operational requirements arising from Outbound Sales activities.
• Assist the Outbound Sales Manager in preparing and maintaining team schedules, duty rosters, comp settlements, activity reports, and other operational reports.
• Maintain accurate records and trackers relating to Outbound Sales guest activities, invitations, reservations, responses and other operational requirements.
• Monitor and respond to enquiries received through the Outbound Sales generic email account in a timely, professional and accurate manner, ensuring appropriate follow-up, coordination and escalation, where required.
• Coordinate with relevant Casino Marketing Business Units, including Loyalty Services, Events & Promotions, Casino Services, Database Administration, Poker, Business Processes, Communications, and Business Development Division, to facilitate seamless communication and execution of applicable Casino Marketing activities.
• Maintain accurate records, trackers, schedules, reports, and other documentation related to Outbound Sales activities.
• Follow up with relevant stakeholders on pending requests, approvals and operational matters, and ensure that applicable updates, changes and requirements are communicated to the relevant parties in a timely manner.
• Prepare, maintain and consolidate Outbound Sales activity, operational and performance reports as required by the Outbound Sales Manager.
• Assist in coordinating internal meetings, briefings, team activities, and other requirements of the Outbound Sales team function.
• Support the Outbound Sales Manager with ad hoc administrative, reporting, and coordination requirements. 
• Handle guest personal data, sales information and business information in accordance with applicable confidentiality and data protection requirements.
• From time to time, management may change certain tasks based on synergies due to business requirements and operational changes.

JOB REQUIREMENTS:

• Willing to work in rotational schedule including weekends and national holidays

KEY PERFORMANCE INDICATORS:

• Operational and Administrative Support - Timely and effective support to Outbound Sales team.
• Guest Communication and Service – Professional and timely handling of guest/ member enquiries, and follow-up.
• Sales Activities & Guest Arrangements Coordination – Effective coordination of Outbound Sales promotions, events, campaigns, reservations, and guest arrangements.
• Records and Reporting - Accurate and timely maintenance of records, trackers, schedules, and reports.
• Interdepartmental Coordination - Effective coordination and follow-up with relevant Hotel departments and Casino Marketing Business Units.
• Compliance & Confidentiality - Adherence to procedures, data protection and confidentiality requirements
• Teamwork & Adaptability – Effective collaboration and support of changing operational needs.

QUALIFICATIONS:

Education

• Diploma or Bachelor's degree in Business Administration, Hospitality Management, Marketing, Tourism, or a related discipline.

Experience

• Previous experience in sales coordination, administrative coordination, hospitality, casino marketing, hotel operations, or a related field is preferred.
• Experience in a casino, hospitality, or customer-focused environment is an advantage.

Skills / Competencies

• Proficiency in Microsoft Office applications, particularly Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong written and verbal communication skills in English.
• Demonstrated ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Strong administrative, organizational, and reporting skills.