The Coordinator, Student Care Services addresses the needs of students who are experiencing difficulties related to mental health, physical health and/or psycho-social adjustment, personal and family emergencies, financial challenges or who need general assistance. The Coordinator, Student Care Services provides guidance for students to navigate campus, connecting students to the abundance of available resources while prioritizing student well-being and academic success.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties include but are not limited to:

• Serves as a resource on student social/emotional development regarding student interaction with other students, faculty, and staff.
• Provides care services to students including formulating intervention plans, facilitating communication, and follow up.
• Maintains relationships with staff and other agencies to provide care coordination with needed services and support through advocacy and referrals.
• Collaborates with campus departments to build processes related to care services and build efficiencies and awareness.
• Maintains and disseminates accurate directory of community resources available to students to campus community.
• Oversees withdrawal requests for extenuating circumstances process.
• Develops, implements, and evaluates programs to promote Student Care Services and educate the campus community.
• Maintains accurate case records. Provides monthly reports and assists in the preparation of the Annual Report.
• Interprets University policy regarding students and recommends necessary updates.
• Assists with the development of departmental goals, strategies, operations and procedures.
• Assists with department projects and initiatives.

Other Duties:

• Serves on campus committees as assigned.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications for Coordinator, Student Care Services Level I:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Required Qualifications for Coordinator, Student Care Services Level II:

• This position requires either eight years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
• Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Demonstrated knowledge of case management systems and experience with referrals, documentation and active follow-up.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of student support and intervention theory and best practices.
• Knowledge of mental health and wellness issues in college student population.
• Knowledge of assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.
• Excellent interpersonal, verbal and written communication skills.
• Strong organization skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to plan, implement, and evaluate programs/services.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to maintain confidentiality and discretion at all times.
• Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
• Ability to work successfully as both a member of a team and independently with minimal supervision.

Institutional Values & Behavioral Expectations:

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open to feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Coordinator, Student Care Services Level I - Pay Grade 16

Coordinator, Student Care Services Level II- Pay Grade 17

Applicants will be evaluated for roles as either Coordinator, Student Care Services I or Coordinator, Student Care Services II based on their qualifications.

​ FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.