About this Coordinator, Enrolment and Student Progress role at Flinders University
Position Details
Full-Time | Fixed Term until 30 June 2027
Higher Education Officer Level 7 | $102,589 - $113,561
Location: Bedford Park / Kaurna Country
About the Role
Due to an internal promotion, an exciting opportunity is available for a Coordinator, Enrolment and Student Progress to join the Student Administration Services (SAS) team based in Flinders Medical Centre at Bedford Park. Working at the College level, you will play a key role in coordinating high-quality enrolment and student progress services, supporting students and staff across a broad range of student administration activities. As a trusted subject matter expert, you will provide specialist advice, manage complex cases, and contribute to initiatives that enhance the student experience and support student success.
Working closely with the College Manager, Student Administration Services and the Coordinator, Enrolment and Student Progress (Doctor of Medicine), you will contribute to strategic initiatives, support continuous improvement activities, and help review processes and systems to ensure the delivery of effective, student-centred services across the University.
As the Coordinator, Enrolment and Student Progress, you will be responsible for:
Providing expert advice on enrolment, course planning and student progress matters to staff, students and key stakeholders.
Coordinating the delivery of timely, consistent and high-quality enrolment and student progress services, including resolving complex enquiries and cases.
Supporting university-wide enrolment activities and student success initiatives that enhance the student experience and retention outcomes.
Driving continuous improvement through the review of processes, systems and service delivery practices.
This position makes a significant contribution to the University’s strategic plan to changing 10 million lives, Every One Matters, by 2035 by supporting students at critical stages of their academic journey and helping to deliver a positive and engaging student experience. Through collaboration with colleagues and stakeholders across the University, the role reflects Flinders' commitment to being stronger together and student centred, ensuring students receive the guidance, support and services they need to succeed.
About You
You thrive in a fast-paced and evolving environment and enjoy balancing operational responsibilities with process improvement initiatives. With strong organisational and problem-solving skills, you can manage competing priorities, navigate complex matters and deliver high-quality outcomes. You are a collaborative professional who builds positive relationships with colleagues and stakeholders and provides sound advice with confidence and professionalism.
To be successful in this role, you will demonstrate:
Experience managing support services within a large, complex and dynamic organisation, including interpreting, applying and providing advice and recommendations on higher education policies and procedures to senior stakeholders.
Proven ability to exercise initiative and judgement, communicate decisions effectively, and manage competing priorities to meet critical deadlines.
High-level organisational, analytical and communication skills, with the ability to prepare detailed reports, submissions and recommendations for a range of audiences.
The ability to provide leadership and contribute to a positive team culture that supports customer service excellence, collaboration and continuous improvement.
About the Student Administration Services
Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations.
The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.
The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!
Life at Flinders
They say know your place. We say you've found it right here.
Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.
Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
17% Superannuation + salary packaging options
Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
Wide range of professional development activities and services, including exclusive staff study offers
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
Recognised as a Veteran Employer of Choice
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Please see here for our Reconciliation Action Plan
Please see here for our Indigenous Workforce Strategy
Prescribed Conditions for Employment
Flinders University is committed to providing a safe, respectful and inclusive environment, free from gender‑based violence. Appointment to this role is conditional on the completion of required pre‑employment checks and declarations, each of which must be satisfactory to the University. This includes a Gender‑Based Violence declaration, in accordance with the National Higher Education Code to Prevent and Respond to Gender‑Based Violence (2025), and a Nationally Coordinated Criminal History Check.
How to Apply and Information
As well as a CV, you are required to submit a Suitability Statement of no more than 3 pages, addressing the below Key Position Capabilities of the position description:
Experience in managing the provision of support services in a large, diverse, and dynamic work environment, and to provide advice and recommendation on strategic matters to senior management.
Demonstrated ability to exercise initiative and independent judgement, establish and manage competing priorities and complex workflows with non-negotiable deadlines.
High level organisational, planning and analytical skills, including excellent attention to detail and ability to prepare meaningful and detailed reports and submissions.
Demonstrated ability to identify and lead continuous process improvement activities and ability to evaluate administrative systems and procedures and recommend innovative improvements where appropriate.
Ability to provide leadership and contribute to a workplace culture that motivates, guides and supports staff to deliver customer service excellence and business improvement.
Highly developed communication and interpersonal skills, to be effective with oral presentations, persuasion, and negotiation, including abilities in dealing with sensitive matters.
Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [email protected] or call 08 8201 2383.
For more information regarding this position, please contact Kathryn Lowry.
Certification
Applications to be submitted before 10.00pm:
27 Sept 2026At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.
