About this Content Specialist (WM) role at Wolt - English
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Wolt Market Content Specialist you fully own a central part of the customer experience to drive conversion. In this role, you will create and enhance the retail selection via the Wolt Market Catalog and the execution of events & promotions.
You’ll get a lot of help and support on the way, but are also expected to be an amazing independent specialist with an exceptional ability to execute every single day.
Key tasks and responsibilities of the role:
- Customers First: Find ways to inspire and engage our customers through creative product content strategies, including Catalog, Marketing & Promotions.
- Passion for Details: Responsible for the content to be accurate, complete and relevant for an efficient and effective customer journey, by uncovering and researching missing information in collaboration with vendors.
- Analytical Detective: Take customer signals and existing analyses to establish further actionable insights, and flag immediate challenges and opportunities, including drafting solutions to ensure a seamless customer journey.
- Efficiency: Drive standardisation and automation across Catalog and Promotions and share with the global Content community, while keeping search optimisation needs in mind.
- Share & Learn: Follow the content strategy guidelines to enhance customer experience and suggest improvements you identified.
- Team Player: Collaborate with Category, Inventory, Operations & Local Marketing Managers to improve our assortment and drive higher sales and conversion.
Qualifications for the role:
- Strong experience in dealing with processes and large amounts of data, and converting them into customer insights and actionables to improve our users’ experience.
- Experience in Trade Marketing and Merchandising to guide high quality traffic to your venues.
- Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution. Understanding of Looker and SQL would be considered a strong plus.
- High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
- Excellent skills in G Suite or MS Office (MS Word, MS Excel).
- Fluency in English and in a relevant local language.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
