About this Consultant I role at SPS Commerce
Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
The Consultant I works with a team of professionals responsible for implementing solutions for our customers. This role will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, the Consultant I will also manage escalated events as appropriate.Key responsabilities:
Install, upgrade, test, and configure systems as part of completing the implementation project.
Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
Provide proactive project updates, setting realistic expectations, and maintaining transparency throughout every project phase.
Serve as a customer advocate internally, ensuring team deliverables align directly with the client’s strategic business goals.
Navigate defined project environments where requirements or trading partner specifications may be incomplete.
Build strong, long-term relationships by understanding each trading partner's operational context and business priorities.
Perform post-sale initial technical implementation of technology products
Work under moderate supervision with some latitude for independent judgment
Track progress of Implementation projects. Ensure deadlines are met and scheduling issues resolved
Required Qualifications:
Bachelor's Degree required
1-2 years of relevant experience in client facing roles
Fluency in both Dutch and English
Strong stakeholder management and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Ability to gather requirements and understand customer business needs
Excellent communication skills, including explaining complex topics in a clear and customer-friendly way
Strong analytical and root cause problem-solving capabilities
Ability to work with data, identify discrepancies, and troubleshoot issues effectively
Ownership mindset with accountability for customer outcomes
Ability to proactively manage risks, dependencies, and project timelines
Curiosity, learning agility, and adaptability in a fast-paced environment
Ability to navigate ambiguity and independently drive issues to resolution
Location:
This role is in our Breukelen office, Netherlands, and the team is in-office 2 days per week.
What We Offer:
SPS Commerce is the world’s largest retail network, connecting 120,000+ businesses - real impact at scale
Working on a core product with direct business impact
Development and room to grow into new skills, new challenges, and new opportunities as you build your career with us.
Work alongside colleagues and customers across an international environment
Flexible/hybrid work options and a culture built on collaboration, curiosity, and asking questions
Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
