About this Construction Equipment Service Technician role at Husqvarna Group
Last date to apply:
We are continuously accepting applicationsAs a Service Center Technician at Husqvarna Construction in Mississauga, ONT, Canada, you are responsible for supporting Husqvarna customers and the sales organization in providing routine, non-routine, and highly advanced hands-on support for the customers by evaluating, diagnosing, and repairing equipment. This position is an integral part of reporting design, reliability, and maintenance problems through appropriate channels. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service through hands-on technical service.
RESPONSIBILITIES
Troubleshooting and Repair of Equipment for Customer Products (80%)
Responsible for assisting with the physical unloading and moving of customer equipment
Responsible for evaluating and diagnosing equipment for warranty and non-warranty repair in order to determine the most effective and economical repair solution
Responsible for performing preventive maintenance and mechanical/electrical/hydraulic repairs as determined during evaluation and diagnosis
Responsible for going on service calls to customer location as needed
Customer Support/Administrative (20%)
Assist with documentation of receipt of equipment in the Service Center
Responsible for completing documentation on final repair and service of equipment
May be responsible for creating and completing sales order/invoicing process as needed
Delivery and pick up of rental machines and parts at customer locations as needed
Handle in-person inquiries from customers as needed
Assist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment; including packing and shipping of spare parts and equipment
Cleaning and prepping of new machines, demo machines returning from field, and returned rental machines
WHAT WE’RE LOOKING FOR
Key Skills
Excellent communication and customer service skills
Proven organizational skills
Acceptable demonstrated levels of product knowledge through hands-on experience
Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills
Demonstrated ability to read, understand, and follow electrical and hydraulic schematics
Proven record of complying with safety requirements
Education & Experience
High school diploma or equivalent
4 years’ previous technical experience
Working Conditions
Working majority of time in service center environment, occasionally in the field
Frequent computer application use in Microsoft Office and company-specific systems
Frequent lifting up to 50 pounds/22.68 kilograms
Frequent use of hands and fingers, handling or feeling objects, tools or controls, and reaching with hands and arms
Frequent use of close and peripheral vision, depth perception, color vision, and ability to adjust focus
Occasional overnight travel required
