Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require compassionate touch, high attention to detail, management of complex or high-risk situations, adjustments for unique product or situation combinations and education of internal partners.  We respond rapidly to an evolving set of products, compliance requirements, and client needs.  SSFO practices excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Data Strategy and Analytics team is seeking a highly technical and analytically driven individual to join our team as a Consumer Product Strategic Analyst IV, supporting advanced analytics and reporting initiatives across the organization.

Job Description:
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams.

Responsibilities:

• Performs advanced analytics on financial, market, and portfolio data to identify opportunities to improve risk, profitability, and operational performance

• Owns end-to-end analytical workstreams, translating complex data into actionable insights and strategic recommendations for business partners and senior leadership

• Identifies and communicates key trends based on economic conditions and portfolio performance, enabling proactive decision-making

• Partners with cross-functional teams, including Risk, Product, and Operations, to support and influence strategic initiatives and large-scale programs

• Develops scalable reporting and analytics solutions to support performance monitoring, forecasting, and operational execution

• Mentors and provides technical guidance to peers, serving as a subject matter expert across multiple business and technical domains

• Exhibits leadership presence and critical thinking, effectively communicating solutions, influencing stakeholders while driving scalable, continuous improvement opportunities across SSFO organization.

Required Qualifications:

• 2+ years financial industry experience

• 2+ years of experience using SAS or SQL

• Demonstrated advanced analytical and problem-solving skills

• Experience working with large, complex datasets

• Strong communication skills, including ability to translate complex technical concepts into executive-level insights

• Understanding of workflow, SLAs, and operational performance metrics

• Proficiency in Microsoft Excel

• Experience in workforce optimization

• Experience partnering with FLU and cross-functional teams

• Strong attention to detail with ability to tell a clear story with data

• Strong critical thinking

Advanced Technical Skills:

Strong hands-on proficiency expected in several of the following:

• SQL (query optimization, data modeling, controls)

• Tableau (dashboard development, governance, performance optimization)

• Alteryx (workflow development, server scheduling, governance)

• Python (data processing, packaging, testing, reproducibility)

• PowerQuery

• Data visualization and storytelling techniques

• Experience building scalable reporting and analytics solutions

• Experience supporting centralized reporting environments, data governance, or control frameworks

• JavaScript

• PowerShell

• Copilot GitHub

Preferred Qualifications:

• Experience developing and delivering strategic recommendations

• Experience managing undedicated resources or influencing without authority

Shift:

Hours Per Week: