About this Concierge, The Westin Monache, Winter 26-27 role at Mammoth Mountain
LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?
More about the benefits and perks of your adventure here:
Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
Discounts on ski/snowboarding lessons
Friends and Family vouchers
Retail & Food discount
Equipment Rental discount
401k with company match
Healthcare
Dental
Vision
PTO for benefit eligible employees
Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
*Offers of employment may be contingent upon successful completion of a background investigation.
Hourly pay rate: $21.00-$25.00
About this position:
- Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
- Assist hotel guests in planning their vacation.
- Help guests with reservations and special needs.
- Assist service express with phone calls, amenities, and guest requests.
- Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
- Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
- Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.
Requirements:
- High school graduate or equivalent.
- Knowledge of Mammoth and surrounding area strongly preferred.
- Minimum of two years' experience in hospitality, public relations, or sales and marketing.
- Hotel or Resort experience preferred.
- Computer skills.
- Professional demeanor, attitude, and appearance.
- Strong work ethic.
- Effective communication with guests, employees, and management.
- Ability to perform under pressure.
