About this Concierge role at MTM Transit
Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
The Concierge serves as a frontline ambassador for the Sabino Canyon Crawler and Bear Canyon shuttle services, ensuring a seamless and informative experience for all visitors. This role combines customer service, operational support, and regulatory compliance to enhance the recreational experience while maintaining alignment with Forest Service guidelines.
Location: 5700 N. Sabino Canyon Road Tucson, AZ 85750
Rate of Pay: $16.00
What you’ll do:
- Customer Engagement & Ticketing
- Guide customers through the ticket purchasing process for both shuttle services
- Provide detailed information about trails, amenities, and recreational opportunities
- Operational Oversight
- Monitor and adhere to the daily operations schedule
- Track shuttle routes in real-time and maintain communication with drivers until their return
- Assist drivers during onboarding and reinforce shuttle service policies to passengers
- Reservation & Manifest Management
- Oversee the customer manifest and resolve any reservation discrepancies
- Regulatory Compliance & Visitor Education
- Uphold Forest Service rules and regulations
- Educate visitors on drone usage, biking hours, and parking fees
What you’ll need:
Experience, Education & Certifications:
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience, ideally in a tourism, hospitality, or transportation setting
- Experience working in outdoor recreation or with public-facing operations is highly desirable
- Prior experience communicating rules and regulations to the public, preferred
- Experience in tourism, hospitality, or transportation operations, preferred
- Schedule flexibility: Looking for individuals who are available 7 days a week between the hours of 8:00am - 6:00pm. Shifts will be assigned after training is completed
Skills:
- Strong customer service and communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with trail systems and recreational amenities is a plus
- Comfortable using technology for route tracking and communication
- Familiarity with scheduling, ticketing systems, or route tracking software is a plus
- Demonstrate effective problem-solving skills
- Maintain positive & professional attitude
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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