Who are we hiring?

The Concessions Specialist is responsible for serving alcoholic and non-alcoholic beverages to guests during events at Madison Square Garden. This position will be responsible for order taking shifts, as well as bartending based on event needs.

What will you do?

• Performs opening side work and assists team lead/supervisor in the opening of merchandise, concessions, and bar areas prior to doors opening. 
• Assists patrons in their selection of food/beverage or merchandise by making suggestions and answering any questions they may have.
• Takes food/beverage orders from patrons in their seats, accurately and quickly.
• Mixes, garnishes, and serves alcoholic and non-alcoholic drinks to guests.
• Processes transactions for merchandise and food/beverage selling areas as well as in seating areas.
• Sells/delivers alcoholic beverages, adhering to company liquor service guidelines.
• Notifies supervisor of products that require replenishment during an event. 
• Answers questions and escalate guest issues in a prompt, courteous, and professional manner.
• Has a working knowledge of the venue’s policies and important locations, (i.e. restrooms, other sales locations, exits, medical, security, etc.)
• Performs closing side work and assists team lead/supervisor in the closing down of merchandise, concessions, and bar areas at the conclusion of an event. 
• Maintains a friendly and team-oriented demeanor towards coworkers.
• Participates in special projects and performs other duties as assigned.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have previous bartending experience, bartending license a plus. 
• Previous experience as a server is a plus
• Have commitment to high quality customer service and ability to handle a high-volume environment.
• Must be friendly and outgoing and create a welcoming environment for guests and coworkers.
• Must be able to handle transactions without a register.
• Must be able to handle inclement weather, due to Hall doors being open.
• Must have strong communication skills with the ability to multi-task and work as part of a team.
• Must be able to complete daily and nightly inventory.
• Food & Beverage product knowledge.
• Experience using POS system

Special Requirements

• Able to walk and stand during the entire shift. Must be able to work in a cold environment for the duration of the shift.
• Must be able to physically climb up and down stairs for an extended period of time.
• Maintains NYC Board of Health standards and executes departmental procedures in place.
• Adheres to TEAM training guidelines.   
• Must be flexible to rotate positions within a shift. 
• Must be comfortable with heights.
• Lifting, pushing, pulling up to 50 lbs.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

#LI- Onsite