About this Commercial Tool Teams Lead role at HBX Group
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
Job Summary
The Sales Tools Team Lead is responsible for overseeing the management, optimization, and continuous improvement of sales and business-critical tools to ensure alignment with organizational objectives. Acting as the key liaison between business and technical teams, this role drives operational efficiency, incident resolution, stakeholder engagement, and tool performance enhancement. The position also includes leading and developing a team, fostering collaboration across functions, and ensuring tools effectively support business growth and strategic goals.
Key Responsibilities
- Centralize and govern sales tool management through standardized processes, including ticketing, escalation procedures, and stakeholder communication frameworks.
- Coordinate the resolution of tool-related incidents and issues to ensure business continuity and minimize operational disruptions.
- Proactively identify, investigate, and resolve system and tool inefficiencies to improve operational performance and reduce downtime.
- Gather, evaluate, and prioritize business feedback to align tool capabilities with evolving business requirements.
- Monitor tool performance through regular assessments, usage analysis, and continuous optimization initiatives.
- Act as the primary point of contact between business and technical teams, ensuring effective communication and collaboration.
- Drive continuous improvement initiatives for tool governance, support processes, and user experience.
- Lead, develop, mentor, and coach team members to achieve departmental goals and individual performance objectives.
- Conduct regular performance reviews, feedback sessions, and development discussions with direct reports.
Experience & Skills
- Strong stakeholder management and cross-functional collaboration skills.
- Excellent written and verbal communication skills.
- Proven project management and organizational abilities.
- Strong analytical, problem-solving, and decision-making skills.
- Knowledge of risk management principles and best practices.
- Ability to manage multiple priorities in a fast-paced environment.
- Minimum 2 years of experience in sales tools, CRM, or business systems management.
- Experience in incident management, troubleshooting, and process improvement.
- Proven ability to gather business requirements and drive system enhancements.
- Minimum 1 year of people management experience, including coaching and team development.
- Experience working across technical and business teams to deliver operational objectives.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
