Job Description:

Work Mode: May vary by location 

Location: May vary based on business need 

Book Focus: Generalist, Real Estate, Hospitality, Hotels, Apartments - may vary based on business need 

Opportunity Areas: Account Manager | Senior Account Manager

FUTURE OPPORTUNITY NOTICE 

This posting is part of our talent pipeline. While an immediate opening may not be available, we welcome applications from candidates interested in future opportunities with IOA. If your experience aligns with the types of opportunities described, we encourage you to apply and join our talent pipeline. Our Talent Acquisition team may reach out as opportunities become available that align with your background and interests, or to schedule a general introductory conversation ahead of an active opening. Organizational needs may shift, so outreach timing may vary and could be immediate. 

About These Opportunities 

We're always interested in connecting with experienced [talent area] professionals for future opportunities across our West Coast teams. Depending on your experience, interests, location, and business needs, opportunities may include Account Manager and Senior Account Manager positions. 

Potential Opportunities May Include:

Account Manager

• Technical Competence: Maintain technical competence and industry expertise. 

• Team Leadership: Direct daily activities of the account management team. 

• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

• Policy Management: Manage policy expirations and renewals. 

• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

• Policy Compliance: Stay updated on company policies and procedures. 

Senior Account Manager

• Technical Competence: Maintain a high degree of technical competence and industry expertise. 

• Team Leadership: Direct daily activities and workflow of the account management team. 

• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

• Policy Management: Manage policy expirations and renewals. 

• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

• Policy Compliance: Stay updated on company policies and procedures. 

What We're Looking For 

• Relevant experience within the applicable job family or talent area 

• Strong service, collaboration, and relationship-management skills 

• Knowledge of the core responsibilities, tools, and practices associated with the potential opportunities 

• Strong communication, organization, and problem-solving capabilities 

• Appropriate education, credentials, licensing, or certifications based on the opportunity 

• Experience level and areas of expertise will help determine which opportunities may be the best fit 

Additional Qualifications 

Qualifications may vary based on the specific profile, level, location, area of focus, and business need. Depending on the opportunity, we may also consider: 

• Depth of relevant experience and technical or functional knowledge 

• Experience supporting complex work, clients, projects, or business relationships 

• Leadership, client-facing, sales, technical, project, or operational responsibilities 

• Experience with Microsoft Office and other systems or tools relevant to the opportunity 

• Geographic availability and ability to meet the work-mode expectations of the specific opportunity 

What We Offer 

We offer competitive salaries and bonus potential, company-paid health insurance, paid holidays, vacation and sick time, and a 401(k) with employer match. You’ll also find opportunities for professional growth and career progression, a respectful culture that supports work-life balance, a commitment to community service, and supportive teammates who help create a rewarding work environment. 

Salary Range

Compensation will vary based on the specific opportunity, level of experience, relevant skills, and geographic location. Expected pay ranges for the opportunities included in this talent pipeline are:

• Account Manager:  $80,000.00 - $105,000.00 annually
• Senior Account Manager: $95,000.00 - $115,000.00 annually

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.