Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed. 

Requirements

• At least 3 years supervisory experience in collections or call center environment preferred
• Strong telephone communication and negotiation abilities
• Ability to oversee the collections team and ensure they are meeting set goals and targets 
• Ability to ensure compliance with relevant regulations and laws governing collections efforts 
• regular feedback and coaching to collection specialists to improve performance 
  Proficiency in Spanish is not required by extremely helpful
• Ability to analyze data and identify trends to improve collections efforts
• Knowledge of relevant regulations and compliance requirements preferred
  
  

Benefits

• Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
• Medical and Dental coverage; 401K plan with company match
• PTO
• Paid Parental Leave
• Paid Holidays