As a Cloud Reliability Analyst, you will be part of Epicor’s Global Cloud Services team, delivering world-class support to customers utilizing Epicor cloud-hosted solutions. You will investigate, troubleshoot, and resolve technical issues while ensuring compliance with service level agreements (SLAs), maintaining high customer satisfaction, and supporting the ongoing operation of critical cloud infrastructure and services.

This is a full-time, permanent hybrid position, with three days in the office and two days working from home. The role also includes some weekend shifts.

What you will be doing:

• investigating and resolving technical issues within agreed SLAs

• Communicating clearly with customers and providing regular updates

• Testing and implementing approved fixes, scripts, and solutions

• Collaborating with internal teams and technical experts on complex issues

• Maintaining accurate tickets, reports, audit trails, and technical documentation

• Providing customer guidance, instructions, and training when required

• Supporting cloud infrastructure, databases, backups, applications, user access, availability, capacity, and disaster recovery

​What you will likely bring:

• Strong technical aptitude and understanding of IT infrastructure, cloud technologies, and enterprise applications

• Experience with cloud platforms such as Azure, AWS, or GCP

• Knowledge of Windows Server, Active Directory, Microsoft SQL Server, and database administration

• Familiarity with virtualization, Kubernetes, containers, PowerShell, and automation tools

• Strong analytical, troubleshooting, problem-solving, and organizational skills

• Excellent written and verbal communication skills, with fluent English

• Customer-focused, adaptable, detail-oriented, collaborative, and committed to continuous learning

Qualifications

• Minimum 3+ years of experience in technical support, cloud operations, systems administration, infrastructure support, or a related field preferred

• Experience supporting enterprise applications, cloud-hosted environments, or managed services environments is a plus

• Minimum Microsoft Azure Administrator (AZ-104). Good to have: Azure DevOps Engineer (AZ-400), Kubernetes and Cloud Native Associate (KCNA)

• Equivalent combination of education, training, and experience will be considered

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About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Starting salary:

The starting salary represents the minimum compensation for this role at Epicor in the relevant country of employment. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Recruiter: