IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Key duties and responsibilities of the position include, but may not be limited to:

• Participating in the hiring and management of CLS Care Management staff

• Facilitating day-to-day operations, ensuring appropriate systems are in place

• Ensuring program and staff compliance with all regulatory requirements

• Ensuring the delivery of quality care and services.

• Implementing and monitoring multiple systems, including records, clinical documentation and personnel.  Ensures documentation is complete, accurate, and in compliance with regulations and the policies and procedure manual

• Organizing and conducting regular care planning and supervision

• Facilitating the orientation and training of all new staff, including joint home visits, supervisory meetings and documentation review

• Assessing the educational needs of staff; developing and coordinating an education and training plan that assures a high level of skill and competency in the understanding of case management, community resources and family systems

• Establishing and implementing Quality Assurance mechanisms that measure and maintain high standards of care and programming, including regular chart reviews and peer reviews

• Developing and maintaining collaborative working relationships and cooperative arrangements with community individuals, groups and organizations; takes advantage of opportunities to educate the public and the community regarding CLS services.

• Remaining current with changes in Santa Clara County community resources, Medi-Cal and Medicare regulations and procedures that will impact the practice and direction of the program; acts as a resource to CLS staff and IOA staff

• Ensuring that CLS’ purchase of service funds are used as a last resort and that all community resources and referrals are made prior to the authorization of CLS funds

• Ensuring that CLS funds are used to prevent institutionalization when there are gaps in client care

• Providing back-up coverage for clinical staff

• Working with local universities to secure and to supervise social work interns

• In collaboration with the Regional Director of CLS, establishing annual goals and objectives relevant to the needs of the programs including planning, developing and evaluating policies and procedures; actively involves staff in the process.

• Actively participating in, and encouraging actions that promote good public relations with clients, their families and the community

• Expanding personal knowledge, skill and attitudes specific to care management, family systems, geriatrics and gerontology, addiction and other relevant management or health care issues.

• May direct and monitor additional smaller programs to adhere to contract guidelines and acceptable clinical standards of practice.

• Performing other related duties and responsibilities as required

REQUIRED QUALIFICATIONS

• Masters’ degree in Social Work (M.S.W.) or within a related field

• Two years’ experience working directly with disabled adults and/or frail seniors 

• Demonstrated ability to supervise intensive care management staff who work with adults with disabilities at risk of hospitalization, present with complex medical conditions, mental health diagnoses, substance abuse, as well as physical rehabilitation needs

• Demonstrated understanding of behavioral health services and behavioral health interventions

• Proven previous training of staff as it relates to the population served through CLS

• Demonstrates understanding of the health and psychosocial needs of this population

• Proven ability and willingness to provide leadership among peers and mentor junior staff

Compensation

• Range: $117,000 - $125,000/annual