1. Patient care

• Greeting customer with service behavior
• Assist patient for body’s weight measurement before and post dialysis treatment
• Coordinate with others department 
• Clinic and patient document preparation
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Assist nurse for Patient Laboratory coordination
• Assist Nephrologist when visit patient

2. Administration and Documentation

• Check patient visit slip and record patient Dialysis payment to system and document
• Coordinate with Finance department about payment record daily
• Record patient reimbursement information to online system
• Record Patient information to nephrology society of Thailand system
• Summarise daily revenue and patient volume and submit to Finance department or assigned person on time
• Manage daily and monthly inventory stock and report to Head nurse
• Summarise used volume of medical supply and equipment daily
• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases

3.   Communication and service

• Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.
• Assist nurse for checking patient schedule, patient location and identify patient reimbursement category
• Communicates and coordinates effectively with multidisciplinary team.
• Provide service to patient and family with quality of care.
• Demonstrates willingness to take a good care of patient and family
• Provide excellent service
• Complies with accepted dress code.
• Maintains a professional image among colleagues and to the public.

4. Quality and safety

• Performs activities as safety standard
• Follow Infection control policy
• Report all incident and customer feedback to nurse.
• Demonstrates willingness to initiate or participate in unit quality activities for safety culture.