About this Client Executive role at PBK
PBK · Onsite · Pittsburgh PA
The Client Executive will serve as a top-level manager in a successful, growing firm. They will interact regularly with senior representatives of current and prospective clients. The Client Executive will oversee all client relations for a particular client or multiple clients, including project team performance and overall client satisfaction. The Client Executive will have extremely strong inter-personal skills with an aggressive, yet personable, demeanor.
Your Impact:
Strategic Leadership
- Contribute to the development and execution of the firm’s strategic initiatives and long-term growth objectives.
- Partner with firm leadership to identify opportunities that strengthen client relationships, operational performance, and market presence.
- Leverage corporate resources and cross-functional support teams to achieve business and client goals.
Operational Leadership
- Provide oversight for project delivery, client service, and team performance across assigned clients and projects.
- Promote operational consistency, accountability, and execution of firm standards, processes, and best practices.
- Monitor overall client satisfaction and collaborate with project leadership to proactively address concerns and drive successful outcomes.
Marketing & Business Development
- Develop and maintain strong relationships with current and prospective clients.
- Collaborate with Marketing and Business Development teams to identify new opportunities, support pursuit strategies, and expand market presence.
- Represent the firm in client meetings, industry events, and professional organizations.
Management & Leadership
- Foster a collaborative and high-performing team environment focused on mentorship, professional development, and accountability.
- Support staffing strategy, workforce planning, and recruitment efforts to align with operational and business needs.
- Provide leadership and guidance to project teams while promoting the firm’s culture and client service standards.
Here’s What You’ll Need
- Registered Architect license required.
- Minimum of 15 years of experience in the architectural profession.
- Minimum of 10 years of experience leading project teams, client relationships, and project delivery processes.
- Prior K-12 and/or Higher Education project experience required.
- Strong leadership, relationship management, and business development skills.
- Excellent verbal, written, and interpersonal communication abilities.
- Proven ability to manage multiple priorities while maintaining a high level of client service and operational performance.
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