·        Two full time positions available

·        1 x continuing position

·        1 x Fixed-term position until 31 December 2027

·        Both positions commence 4 January 2027

·        Higher Education Officer 5 | $84,599 - $93,366 p.a. 

·        Location: City Campus / Kaurna Country

·        View Position Description

About the Position 

Our team of Customer Service Officers, (internally referred to as City Campus Services Officers) are responsible for providing customer-focused, front-line support services to students, staff and a wide range of stakeholders.
The City Campus Services team embodies the values and ambitions of Flinders University by putting students first, acting with integrity and courage, embracing innovation and pursuing excellence, while working collaboratively to create meaningful impact for our students, partners and communities.

Combining exceptional solution-focused customer service with a broad knowledge relating to Flinders University and the City Campus, our City Campus Services Officers are required to work across service hours of 8am to 8pm during peak periods and 8am to 6pm during off-peak periods. Please note, this is a frontline service position and flexibility may be limited.

This role provides a fantastic opportunity to learn and develop on the job, expand your problem-solving and organisational skills, while working collaboratively within the team.

Some key responsibilities include:

• Assisting new and continuing students by providing transactional services and informed advice on enrolment matters.
• Assist future students with course options, entry requirements, fees, and admission processes, highlighting Flinders City Campus as a destination of choice.
• Connecting students and campus visitors to the appropriate contacts and resources within the University.
• Creating and updating documentation for new and established procedures within City Campus to drive consistency, efficiency, and accountability in all facets of front-line customer support.

This recruitment process will fill two City Campus Services Officer positions: one continuing and one fixed-term until 31 December 2027, both commencing 4 January 2027. Applicants will be considered for both opportunities through a single recruitment process.

About You 

As a Customer Services Officer, you will have experience in a high-volume, fast paced, demanding front-line customer service environment. You will be a reliable, supportive and adaptable team player who is passionate about assisting others and providing an exceptional customer experience. You will have excellent interpersonal and communication skills, allowing you to provide engaging support, warm referrals and create positive outcomes in a fast-paced environment. You will actively seek to improve processes, systems and procedures to elevate the overall customer experience.

About Flinders City Campus

They say know your place.  We say you've found it right here. 

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Located at the heart of Adelaide’s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. 

So, why work at Flinders?

• 17% Superannuation + salary packaging options 
• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
• Wide range of professional development activities and services, including exclusive staff study offers  
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards. 
  

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. 

We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy
  

Prescribed Conditions for Employment

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.  This includes a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks.

A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• You are required to submit Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.
  • Experience in a high-volume, fast paced, demanding front-line customer service environment where a positive, engaged and solution-focused approach is required.
  • High level of customer service skills, including written and verbal interpersonal skills and the ability to develop, maintain and enhance relationships with customers.
  • Ability to contribute to a positive team culture and to develop and foster networks with staff across the University.
  • Effective to well-developed organisational, time and workload management skills, including ability to prioritise workload to meet strict deadlines.
• For further instructions on how to complete a Suitability Statement, please click here.
• For more information regarding this position, we strongly encourage you to contact Thu Trotter.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.