• Develops, initiates and maintains the annual compliance review plan taking into consideration of the following:
  • All branches across Malaysia
  • All business/functional areas across the bank
  • Forward-looking, current or emerging risk relating to regulations across all sectors
  • Annual risk rating results derived from the Compliance Risk Assessment Model (CRAM)
  • New regulations that have been issued or updated by the regulators and fully implemented by the Bank within the past year
  • Gap assessments on updated and new regulatory requirements
  • Regional entities under the bank
  • Past incidences / non-compliances
• Always keep abreast with the latest regulatory updates, trends and best practices.
• Collaborates with business/functional areas to appropriately evaluate and investigate compliance issues/concerns identified during the review.
• Work closely with BRCOs and the business/functional areas to develop/implement corrective action plans for resolution of compliance issues/concerns.
• Monitors the performance of the annual compliance review plan and ensure appropriate steps are taken to accommodate any adhoc activities/requests from the regulators.
• Ensure reporting of violations or potential violations are documented and reported to Board and Management.
• Provides reports on a regular basis, and as directed or requested, to keep the Board and Management informed of compliance issues/concerns.

Subject matter expertise

• Provide expertise and guidance to team members
• Support best practice sharing across teams
• Resolve any escalated customer related issues e.g. complains, approval

Resource planning

• Play an “Air traffic control” role, coordinate shift/leave schedule between team members
• Balance resource allocation across team based on demand and priorities
• Ensure attendance and adherence of team member (with regards to work schedule)
• Support the CoE/ Chapter / Circle to hire for required skillset

Team mgmt. and coaching

• Help empower the team to work independently & self-manage
• Support the team in removal of obstacles
• Work with Circle/Chapter Lead to ensure team is performing well and help to identify ways to improve skillset within the team
• Support career and skills development of team by defining a clear development plan & trainings
• Conduct reviews & evaluations on of team member's performance
• Provide on-the-ground coaching and guidance for all team members
• Coordinate/lead trainings for team members
• Raise common issues faced by either the team or customer to the Chapter/Circle Lead

Standard enforcement

• Ensure team members follow the standards and practices of their functional expertise
• Ensure key information is cascaded and necessary documentations are created (reports)
• Support implementation of any initiatives at the team level

Peer Relationship

Position Titles / Parties

Nature of Interactions

GCGC other Section Head and team members

Exchanging information

• Develops, initiates and maintains the annual compliance review plan taking into consideration of the following:
  • All branches across Malaysia
  • All business/functional areas across the bank
  • Forward-looking, current or emerging risk relating to regulations across all sectors
  • Annual risk rating results derived from the Compliance Risk Assessment Model (CRAM)
  • New regulations that have been issued or updated by the regulators and fully implemented by the Bank within the past year
  • Gap assessments on updated and new regulatory requirements
  • Regional entities under the bank
  • Past incidences / non-compliances
• Always keep abreast with the latest regulatory updates, trends and best practices.
• Collaborates with business/functional areas to appropriately evaluate and investigate compliance issues/concerns identified during the review.
• Work closely with BRCOs and the business/functional areas to develop/implement corrective action plans for resolution of compliance issues/concerns.
• Monitors the performance of the annual compliance review plan and ensure appropriate steps are taken to accommodate any adhoc activities/requests from the regulators.
• Ensure reporting of violations or potential violations are documented and reported to Board and Management.
• Provides reports on a regular basis, and as directed or requested, to keep the Board and Management informed of compliance issues/concerns.

Subject matter expertise

• Provide expertise and guidance to team members
• Support best practice sharing across teams
• Resolve any escalated customer related issues e.g. complains, approval

Resource planning

• Play an “Air traffic control” role, coordinate shift/leave schedule between team members
• Balance resource allocation across team based on demand and priorities
• Ensure attendance and adherence of team member (with regards to work schedule)
• Support the CoE/ Chapter / Circle to hire for required skillset

Team mgmt. and coaching

• Help empower the team to work independently & self-manage
• Support the team in removal of obstacles
• Work with Circle/Chapter Lead to ensure team is performing well and help to identify ways to improve skillset within the team
• Support career and skills development of team by defining a clear development plan & trainings
• Conduct reviews & evaluations on of team member's performance
• Provide on-the-ground coaching and guidance for all team members
• Coordinate/lead trainings for team members
• Raise common issues faced by either the team or customer to the Chapter/Circle Lead

Standard enforcement

• Ensure team members follow the standards and practices of their functional expertise
• Ensure key information is cascaded and necessary documentations are created (reports)
• Support implementation of any initiatives at the team level