About this Catering Sales Associate role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!About the role
Secure and service ‘Catering’ Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential. In addition, servicing small rooms only groups prior to arrival and while on property.
ESSENTIAL FUNCTIONS: Catering Sales
1. Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Focus of position is small meetings under 15 guests and smaller weddings under 85 guests.
2. Manage the intake and booking of Brasserie and Bar Margot private event requests including booking, detailing and servicing prior to turn over to Brasserie and Bar Margot operations team.
3. Conduct property tours and entertain planners of meetings, social events, and weddings.
4. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
ESSENTIAL FUNCTIONS: Conference Services
1. Coordinate rooms only sales booking after turnover. Act as liaison for group prior to arrival and while on property. Excludes entertainment, citywide conventions and wedding room blocks.
2. Coordinate groups' room block with Reservations and coordinate groups' arrival and departure with Guest Services. Upon departure, finalize group billing with accounting and complete group pick up reports for attrition.
3. Communicate all group needs to applicable departments prior to arrival to ensure client satisfaction from arrival to departure.
ESSENTIAL FUNCTIONS: Both
1. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
2. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
3. Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate
4. Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.
5. Respond according to the crisis management plan to any resort emergency or safety situation.
6. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%)
7. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
What you bring
Education: College Education preferred
Experience: Hospitality experience preferred
Skills and Abilities:
- Excellent reading, writing and oral proficiency in the English language.
- Strong selling and interpersonal skills.
- High level of creativity.
- Attention to detail.
- Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
- Ability to work long and irregular hours, weekends and evenings
- Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• Discounted rates for Marta and/or Parking
