Job Location:

PRIMARY PURPOSE

Position is primarily responsible for the application and reconciliation of all tenant account payments. The overall cash application process requires working directly in Yardi property management software systems (Elevate). A successful Cash Specialist can develop skills and move into the Cash Analyst, Senior Cash Analyst and Lead Cash Analyst positions as new tasks and responsibilities are learned and executed.

RESPONSIBILITIES

The successful candidate’s responsibilities will include, but not be limited to:

Accurate cash handling and application of payments:

• Permanent tenant accounts require review of remittance backup received in addition to analysis of tenant’s payment and billing history.    

• Specialty Leasing cash application is reliant on accurately following Field Check Logs prepared by each property to ensure payments are recorded as intended.

• Coding and scanning of checks to perform daily deposits to appropriate bank accounts.

• Heavy coordination with AR, Legal Collections, Leasing and Field Personnel is required to ensure an understanding of all tenant conversations regarding payment intent is followed correctly to reflect unpaid balances properly.

• Initial set up and subsequent return of both Permanent and Specialty Leasing security deposits, account overpays as well as construction deposit dollars.

• Additional handling may involve the transfer of payments between bank accounts or journaling of cash items as directed by instructions.

• Maximize auto-application of checks to open charges through accurate processing of daily cash receipts, following policies and procedures, to ensure the system continues learning where future checks should be posted.

• Use other systems (BPM, Coupa, etc.) to perform necessary steps within larger workflows related to cash application activities crossing departments.

Problem Resolution:

• Review and process all cash assistance requests from each property’s office as well as from Home Office users. 

• Responsible for initial analysis of tenant charges in cases where tenants are repeatedly paying more than they are being billed.

• Research and resolve unapplied cash per departmental policies. Assist in reviewing and reconciling tenant accounts to minimize overdue accounts.

Technical and Personal Skills:

• Prior data entry experience

• Proficient in Microsoft Office Applications and other systems

• Ability to work in multiple software packages simultaneously and maneuver multiple bank websites

• Capable of creating and/or updating existing policy to document process handling steps

• Ability to adjust to changing priorities.

QUALIFICATIONS/EXPERIENCE

• Bachelor’s Degree preferred [Business/Finance/Accounting]

• Knowledge of basic accounting skills

• Math aptitude, analytical ability, and account reconciliation skills

• Good oral and written communication skills

• Experience in a fast paced environment with ability to work independently and in a team environment.