Job Description Summary

‎ 

Supports patients and families through routine and moderately complex navigation needs by coordinating appointments, care team communication, community resources, and follow-up activities. Resolves common access barriers, interprets standard workflows, and helps patients understand next steps across care settings, payer requirements, and internal service channels.

Care Navigator II carries out defined clinical support processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and impact day-to-day patient interactions and team workflow. This job handles routine and moderately non-routine situations, communicating clearly with patients, members, and clinical staff.

‎ 

How will you make an impact & Requirements

‎ 

Key Responsibilities • Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication. • Review patient information to identify common logistical, financial, social, or operational barriers to care access. • Resolve moderately non-routine scheduling, documentation, or service coordination issues within established procedures. • Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner. • Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems. • Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up. • Escalate clinical concerns, complex access barriers, or situations outside established procedures to licensed clinical staff or leadership.

‎ 

Compensation Range:

$26.40

to

$39.60

 

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.