About this Capability & Learning Consultant role at Telstra
Telstra · Onsite · Australia (Flexible)
Employment Type
PermanentClosing Date
15 Oct 2026 11:59pmJob Title
Capability & Learning ConsultantJob Summary
This role acts as a strategic consulting partner to senior leaders and People Partners, diagnosing workforce and capability challenges and designing enterprise-wide interventions that drive business performance outcomes. The role leads consulting engagements from diagnosis through implementation, evaluation and continuous improvement.Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
This role will sit within our Workforce Experience & Culture team within People, Culture & Communications. We cultivate a remarkable workforce experience and vibrant culture for our people.
What you'll do
In this role you’ll:
- Act as a trusted business partner to senior stakeholders, proactively shaping demand, priorities, and the framing of capability challenge.
- Diagnose business capability and performance needs, identifying root causes, future state hypotheses and the critical factors driving the issue.
- Partner with assigned business domains to surface, shape and clarify capability needs, translating stakeholder challenges into well-framed consulting demand that can be brought into portfolio triage, prioritisation, or directing business stakeholders to relevant channels.
- Translate problems into clear consulting briefs, with defined scope, hypotheses, success measures, and an agreed intervention direction.
- Lead consulting engagements end to end, remaining accountable from diagnosis through intervention design, execution oversight, and evaluation.
- Define resource requirements and guide downstream teams — including Experience Orchestration, Experience Delivery, Capability & Learning Experience Solutions, and other specialist roles — to support effective solution execution.
- Shape the overall intervention approach, ensuring the right mix of human-led, digital, product, process, or specialist responses is brought together.
- Monitor intervention progress, quality, and alignment to intended outcomes, keeping work on track and adjusting where needed.
- Build trusted advisory relationships with senior leaders, influencing decisions and aligning stakeholders around workforce capability and performance
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