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Position Summary:

Total Base Pay Range - $35,587.50 - $53,484.00 CAD Annual 

Monday - Friday: 08:00AM to 04:00PM

CUSTOMS RELEASE

• Gathers information, assesses documentation and processes entries for clearance

• Monitors transactions for rejects, acceptance and release

• Records data in broker system and transmits entry to CBSA to obtain release of shipment

• Ensures all data is correct as per documentation/notice from carrier and/or customer

• Responds to all customer queries and provides excellent customer service

• Answers telephone inquiries, collects information, distribute incoming calls to the right personnel

OTHER DUTIES

• Ensures that fax & photocopier printed documents are distributed and properly directed or dealt with

• Maintains a general inventory of supplies and necessities

• Checks all incoming faxes and distributes to the correct department/personnel

• Performs any other duties as advised by the Supervisor/Manager

• High School Diploma required

• Minimum of 1 year experience in a related field of Customs Brokerage and Release

• Ability to understand and interpret documentation related to the Customs Brokerage field.

• Working knowledge of MS Office, Outlook and office equipment (fax machine / photocopiers / printers/scanners), as well as AS 400 system

• Excellent communication, organization, inter-personal, problem solving skills are required

• Ability to interact with a wide range of customers, carriers and brokers

Key Responsibilities of the Role

Verify the accuracy and completeness of shipment information against customer instructions, carrier notices, and supporting documentation.

Monitor shipment status, customs releases, rejects, and exceptions, taking appropriate action to resolve issues and minimize delays.

Retrieve and review Advanced Clearance Reports for Ports 821 and 701 using Power BI Advanced Query & Aging reports.

Maintain and update shipment tracking logs, ensuring accurate recording of releases, acceptances, broker changes, and shipment exceptions.

Review FBC shipments daily and identify FTN shipments requiring communication and documentation for transportation teams.

Investigate broker kickbacks, shipment reassignments, and clearance discrepancies, ensuring records are updated and shipments are directed to the appropriate broker.

Add and maintain operational notes within internal systems to support warehouse operations, brokerage teams, and shipment visibility.

Review aging reports received from warehouse teams and take necessary actions to update shipment statuses and support freight movement.

Respond promptly to customer inquiries via phone and email, providing accurate shipment status updates and exceptional customer service.

Coordinate communication between customers, carriers, warehouses, customs brokers, and internal operational teams to ensure seamless freight processing.

Manage incoming calls, gather required information, and direct inquiries to the appropriate personnel or department.

Prepare and distribute operational reports, including the weekly FedEx Ground Trailer Report, by compiling daily manifest data and maintaining reporting spreadsheets.

Maintain accurate records, logs, and electronic files to support operational tracking and reporting requirements.

Process and distribute incoming correspondence, emails, faxes, and operational documentation to the appropriate parties.

Support general administrative functions and perform additional duties as assigned by management.

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.
Thank you for your interest; however only those applicants selected for an interview will be contacted.