Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Support Analyst Sr, you will support USAA’s Corporate Impact team by transforming complex business data into meaningful insights that help demonstrate impact and inform strategic and operational decisions. You will analyze and aggregate data, identify trends and business drivers, develop reporting and visualizations, and translate your findings into compelling stories and actionable recommendations. You will serve as a consultative partner and go-to resource for data and insights supporting Corporate Impact initiatives, including philanthropic programs, military engagement, nationwide partnerships, Face the Fight, and other programs that advance USAA’s mission and reputation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following USAA office locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What You’ll Do

• Develops and maintains an in-depth understanding of Corporate Impact programs, business objectives, data, and related activities to identify opportunities and provide meaningful insights.
• Analyzes and aggregates complex data, metrics, and information to identify trends, performance patterns, business drivers, and opportunities that support Corporate Impact programs and strategic objectives.
• Translates complex and sometimes ambiguous business questions into analytical approaches, reporting, metrics, and actionable insights.
• Develops and analyzes dashboards, reports, key performance indicators, and other data-driven work products that support business planning and decision-making.
• Transforms data and analytical findings into clear, compelling stories and recommendations that help teammates and leaders understand performance and impact.
• Serves as a consultative partner and go-to resource for Corporate Impact data needs, insights, and analytical questions.
• Collaborates with teammates, leaders, and cross-functional partners to understand business needs, validate information, communicate findings, and recommend appropriate actions.
• Identifies opportunities to improve data quality, reporting, business processes, and analytical capabilities while supporting current and future business needs.
• Supports the documentation and continuous improvement of processes, reporting procedures, standards, and controls related to Corporate Impact data and analytics.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor’s degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in end-to-end analysis and/or operations experience, including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools, for example, MS Visio, MS Excel, Tableau, and SQL.

What Sets You Apart

• Experience with business intelligence, data analytics, trend analysis, and development of actionable business insights.
• Experience developing dashboards, data visualizations, key performance indicators, executive reporting, or other analytical work products that support strategic and operational decision-making.
• Demonstrated ability to translate complex data and analytical findings into clear, compelling stories and recommendations for business stakeholders and leaders.
• Experience serving as a consultative partner to business leaders and cross-functional stakeholders, helping translate business questions into analytical approaches and insights.
• Experience supporting philanthropy, corporate responsibility, social impact, nonprofit, military or community engagement, fundraising, program evaluation, or other mission-driven programs.

Compensation range: The salary range for this position is: $85,040.00 to $162,550.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.