Job Summary:
The Business Resiliency Specialist III develops and maintains policies, plans, and procedures for business continuity, disaster recovery, and incident and crisis management to sustain critical operations and restore services following disruptions. The role partners with business and technology stakeholders to assess business impacts, risks, and third-party dependencies; coordinate response and recovery; and validate readiness through training, exercises, and testing. Responsibilities include monitoring emerging risks and applicable requirements, supporting compliance, reporting on preparedness and recoverability, and implementing improvements through lessons learned and corrective actions. The specialist also provides guidance, training, and work direction to less experienced personnel.

Essential Functions:

• Develop, implement, review, and maintain business resiliency policies and incident management, crisis management, and disaster recovery plans, procedures, playbooks, and supporting documentation. Work with stakeholders to establish roles, responsibilities, escalation paths, communication protocols, and decision-making structures, and oversee adherence to requirements.
• Conduct or support business impact analyses and risk assessments to identify critical functions, dependencies, threats, vulnerabilities, and mitigation strategies. Evaluate how changes to business processes, technology, facilities, vendors, and operating models affect response, continuity, and recovery. Work with vendor owners to assess third-party preparedness and address resiliency risks.
• Develop, implement, review, and maintain business continuity plans with business owners to sustain critical functions during disruptions and guide short- and long-term recovery and business resumption.
• Partner with Information Technology, Facilities, Legal, Compliance, Communications, Security, business leaders, project managers, and other stakeholders to integrate business resiliency and response programs and maintain the availability and integrity of applications, data, systems, and networks.
• Coordinate the design, implementation, and maintenance of disaster recovery processes for systems, applications, data, infrastructure, networks, and operating environments.
• Develop and deliver training, tabletop exercises, annual disaster simulations, and disaster recovery tests to validate plans, reinforce responsibilities, and improve readiness and service restoration.
• Coordinate incident, crisis, emergency, and business disruption response from escalation and plan activation through recovery, business resumption, and return to normal operations. Coordinate decision-making, resources, and stakeholder communications, and maintain timely, accurate records of decisions, actions, risks, impacts, and recovery status.
• Lead post-incident and post-exercise reviews, analyze results, document lessons learned, and track corrective actions. Use findings, risk assessments, and industry practices to recommend and implement improvements aimed at preventing incidents and disasters, reducing impacts, strengthening response and recovery, resolving production issues, and improving operational efficiency.
• Develop and maintain technical and scalability documentation, metrics, and reports to track preparedness, plan currency, exercise results, corrective actions, and recoverability of critical services, systems, and applications.
• Monitor emerging risks, security alerts, threats, regulations, standards, and industry practices relevant to resiliency and response. Ensure equipment, systems, services, and facilities meet disaster recovery requirements, and support compliance with organizational policies, regulations, and applicable standards, including ISO 22301 and NIST SP 800-34.
• Provide guidance, training, and work direction to less experienced business resiliency, business continuity, disaster recovery, and incident management personnel.
• Perform other job-related duties as requested.

Education and Experience:

• Bachelor's degree is required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years’ experience in Business Continuity/Business Resiliency, Disaster Recovery, and Incident/Crisis Management
• Health plan, Managed care, process improvement and/or business analysis experience preferred

Competencies, Knowledge and Skills:

• Strong knowledge of business resiliency standards and best practices, with experience implementing industry standards such as NIST 800-34.
• Familiarity with disaster recovery tools and techniques.
• Advanced computer skills.
• Strong analytical and critical-thinking skills, with advanced decision-making, troubleshooting, and problem-solving abilities and attention to detail.
• Process and/or workflow planning and design skills, with demonstrated success developing and implementing new practices and controls that deliver specific improvements.
• Strong project management skills.
• Strong organizational, prioritization, and time management skills, with the ability to develop and accomplish goals.
• Experience in complex, high-growth business environments and the ability to navigate ambiguity by integrating, prioritizing, and rolling out programs without clearly defined guidelines.
• Excellent oral and written communication skills, including critical listening and technical writing.
• Strong interpersonal and collaboration skills, with a high level of professionalism and the ability to interact effectively with all levels of management across the organization.
• Ability to work independently and as part of a team.
• Customer service orientation.

Licensure and Certification:

• Current Business Continuity Certification (DRII CBCP, MBCI, MBCP, MABR, or equivalent) preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.