About Us

American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.

Privately owned and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.

All who work here around the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.

Role Summary

In this role, the Business Consultant I will be the primary contact between ACI business areas regarding projects, research, analysis, audit inquiries and issue resolution. You will also be responsible for developing, maintaining, and improving operational control environment and relationships within Operational Compliance and our business partners. You will be responsible for support of operational issue resolution and development of new or improved Transfer Agency system products and services. You will develop and maintain a network of contacts inside and outside of American Century, maintain a technical knowledge of Transfer Agency systems and operations, and knowledge of the business area objectives to facilitate good business solutions and outcomes.

This role reports to the Operations Solutions & Support Manager.

This hybrid position will be based out of our Kansas City, MO office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

How You Will Make an Impact

• Develop, maintain, and improve the relationship with assigned Business Areas.
• Provide innovative ways of solving problems for business partners for production issues and new or enhanced products and services.
• Facilitate activities between business partners, Operational Compliance and IT partners to maintain open channels of communication.
• Support other company or department initiatives as assigned.
• Responsible for operational execution, issue resolution support and development and validation of new and/or improved Transfer Agency system products, processes and services.
• Participant in afterhours and weekend on-call rotation
• Manage vendor enhancements and installations, which includes some afterhours and weekend work.

What You Bring to the Team (Required)

• Ability to manage multiple
• Crucial communication and task organization skills
• Analytical thinking and problem-solving skills
• Sophisticated skill in computer usage
• Ability to practice resiliency, flexibility, and relationship management
• Previous experience with transfer agency preferred.
• Previous experience leading vendors preferred.
• Mutual fund and/or retirement industry knowledge preferred.
• RIA and/or Broker Dealer industry knowledge preferred.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

Learn more about our benefits and perks.

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

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American Century Proprietary Holdings, Inc. All rights reserved.