Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes.  IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures,  The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American’s culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

The ClaimCenter team is seeking a Business Analyst Intern for summer 2027.

Responsibilities:

Requirements Gathering & Documentation

• Participate in discussions with business and technology partners to understand business needs.
• Document requirements, business rules, workflows, and application behavior.
• Help identify questions, gaps, and scenarios that should be considered during solution design.

User Story Creation

• Assist with creating and refining user stories for ClaimCenter enhancements.
• Document acceptance criteria and expected system behavior.
• Help break business requirements into clear, testable requirements for development teams.

Application Testing

• Create and execute test scenarios based on business requirements and user stories.
• Test ClaimCenter functionality and document results.
• Identify unexpected application behavior and clearly document defects or questions for the project team.
• Participate in regression and user acceptance testing activities.

Application Design & Prototyping

• Help design and mock up proposed ClaimCenter screens and workflows.
• Work with Business Analysts and developers to consider usability and business process needs.
• Participate in design discussions and help document proposed solutions.

Project Collaboration

• Participate in project meetings, design sessions, demonstrations, and working sessions.
• Help maintain project documentation and track open questions or follow-up items.
• Gain exposure to the software development lifecycle and Agile delivery practices.

Requirements:

Ability to work in the office at minimum three days a week.

Education:

• Pursuing a degree in Business, English, Communications, or related
• 2029 or 2030 graduation year

Experience/skills:

• Detail oriented
• Familiar with AI
• Quick learner
• Good communicator
• Excellent writing skills

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.