Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

As a Business Analyst, you will work across business and IT functions to analyse processes, support enterprise applications and deliver improvements to business-critical systems.

Working closely with stakeholders across the organisation, including Finance and HR, you will help translate business needs into practical technology solutions while ensuring systems remain effective, well-supported and aligned with business priorities.

The role combines business analysis, application support, stakeholder engagement and project delivery, offering the opportunity to contribute to both day-to-day operations and longer-term business improvements.

As a Business Analyst, you will:

• Engage with business stakeholders to understand requirements, identify challenges and recommend improvements to existing processes and systems.
• Analyse, document and review business processes, workflows and information requirements to identify opportunities for greater efficiency and effectiveness.
• Provide second-line support for enterprise applications, investigating issues, coordinating resolutions and supporting ongoing system maintenance.
• Translate business requirements into clear functional specifications, system enhancements and technology solutions.
• Work closely with technical teams, application owners and third-party suppliers to deliver system changes and improvements.
• Support the planning, coordination and delivery of projects, ensuring agreed scope, timelines, budgets and quality standards are achieved.
• Maintain accurate documentation covering business systems, application architecture, support arrangements and associated processes.
• Manage relationships with application vendors, supporting licensing, maintenance, service performance and contract management activities.
• Identify opportunities to improve data quality, reporting and the accuracy of information used across business functions.
• Support change management activities, ensuring system updates are appropriately assessed, communicated and implemented.
• Provide guidance to business users, promoting effective use of enterprise applications and identifying training requirements.
• Contribute to the development and continuous improvement of IT governance, policies, procedures and standards.

Requirements

• Proven experience in a Business Analyst or Business Systems Analyst role, supporting business-critical or enterprise applications.
• Strong business analysis skills, including requirements gathering, process mapping, documentation and identifying opportunities for improvement.
• Experience working with enterprise systems supporting corporate functions, ideally including Finance and/or HR.
• Good understanding of application support, system enhancements, change management and incident resolution processes.
• Experience working with technical teams, business stakeholders and external vendors to deliver effective technology solutions.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and recommend practical solutions.
• Experience supporting or delivering IT projects, with an understanding of project management methodologies and governance.
• Excellent communication and stakeholder management skills, with the ability to engage effectively across technical and non-technical teams.
• A structured, proactive and adaptable approach, with the ability to manage competing priorities and work across different business functions.
• Relevant professional accreditations in business analysis, IT or project management would be advantageous.
• Previous experience within the oil and gas or wider energy sector would be beneficial.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. Here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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